Front Desk & Security Associate – Resident Services

FirstService Residential; Miami Beach (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami Beach, FL. The role requires greeting residents, managing guest access, and monitoring security systems while maintaining logs and responding to emergencies.

The ideal candidate has strong communication, multitasking, and customer service skills, with a preference for experience in hospitality. This full-time position offers comprehensive benefits and potential weekend hours.

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Multilingual

Education

High school diploma or equivalent

College courses in business or hospitality

Job description

FirstService Residential is seeking a Front Desk Associate in Miami Beach, FL. The role requires greeting residents, managing guest access, and monitoring security systems while maintaining logs and responding to emergencies.

The ideal candidate has strong communication, multitasking, and customer service skills, with a preference for experience in hospitality. This full-time position offers comprehensive benefits and potential weekend hours.