Front Desk & Security Associate — Resident Experience

FirstService Residential; Florida; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Paid holidays

401k with company match

Job summary

FirstService Residential in Florida seeks a Front Desk Associate to greet residents, manage access, and monitor electronic security systems. This role emphasizes strong customer service, clear communication, and the ability to multitask in a busy residential building.

As a full-time, non-exempt employee, you will receive comprehensive benefits including medical plans, paid holidays, and a 401(k) with company match. Some weekend shifts and occasional training travel may be required.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Emergency response

Security systems

Log maintenance

Multitasking

Multilingual

Education

High school diploma

Business/hospitality coursework

Tools

Information systems

Job description

FirstService Residential in Florida seeks a Front Desk Associate to greet residents, manage access, and monitor electronic security systems. This role emphasizes strong customer service, clear communication, and the ability to multitask in a busy residential building.

As a full-time, non-exempt employee, you will receive comprehensive benefits including medical plans, paid holidays, and a 401(k) with company match. Some weekend shifts and occasional training travel may be required.