Front Desk Sales Leader & Guest Experience Coach

European Wax Centers; East Farmingdale (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Centers in New York, East Farmingdale, is seeking an Assistant Sales Manager to lead the front desk sales team, model strong sales performance, and coach the Sales & Guest Experience Associates. You will help the Center Manager run day-to-day operations and uphold the guest experience.

This sales leadership role focuses on achieving service package and membership goals, maintaining brand standards, and guiding the team in a fast-paced environment.

Qualifications

• One year of supervisory or leadership experience in a sales role.
• Bachelor’s degree or equivalent related experience.
• Proficiency in Microsoft Office.
• Demonstrated results-oriented leadership.
• Self-motivated and process focused.
• Team member centric. Professional and committed to our values.
• Outstanding communication skills.
• Fun. You must have fun.

Responsibilities

• Model sales performance and coach and develop our Sales & Guest Experience Associates.
• Meet your sales goals for service packages and memberships, and help the team meet theirs.
• Foster a guest-centric environment in a fast-paced setting.
• Lead by example at the front desk: follow check-in and booking procedures, schedule accurately, and keep conversion and prebooking at company standards.
• Manage the center day to day when the Center Manager is not there.
• Meet regularly with the Center Manager to set direction and review performance.
• Provide recognition and feedback to the team.
• Ensure the center meets brand standards at all times.
• Review results daily, coach the right behaviors, and plan ahead.
• Help manage guest traffic, conversion, and staffing to deliver strong results.
• Support center operations, including payroll, ordering, and compliance.
• Review the appointment schedule to catch and correct booking errors.
• Assist with processing membership payments as assigned by management.

Skills

Sales leadership

Team leadership

Communication skills

Self-motivated

Process orientation

Results-oriented

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

European Wax Centers in New York, East Farmingdale, is seeking an Assistant Sales Manager to lead the front desk sales team, model strong sales performance, and coach the Sales & Guest Experience Associates. You will help the Center Manager run day-to-day operations and uphold the guest experience.

This sales leadership role focuses on achieving service package and membership goals, maintaining brand standards, and guiding the team in a fast-paced environment.