Wax Center Team Lead & Performance Coach

European Wax Center, Inc.; City of Poughkeepsie (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

European Wax Center, Inc. is seeking an Assistant Manager to support Center Manager and guest services teams in a high-volume wax center in New York. You will lead staff, manage schedules, and ensure brand standards while driving wax pass sales and guest satisfaction.

Ideal candidates have at least one year of supervisory experience, a bachelor’s degree or equivalent, and strong communication skills. Proficiency in Microsoft Office and a team-centric mindset are essential.

Qualifications

• One year of supervisory or leadership experience in a sales-driven role.
• Strong communication and team leadership capabilities.
• Proven results-oriented leadership and customer focus.
• Proficiency in coordinating scheduling and front-desk operations.

Responsibilities

• Assist Center Manager in day-to-day operations and staff supervision.
• Model excellent customer service and wax pass sales protocols.
• Oversee scheduling, room assignments, and lobby cleanliness to brand standards.
• Coach frontline team on reservations, check-in, and guest communications.
• Monitor KPI performance, identify gaps, and implement action plans.
• Lead by example in maintaining a professional, organized center environment.

Education

Bachelor's Degree or applicable related experience

Tools

Microsoft Office Suite

Job description

European Wax Center, Inc. is seeking an Assistant Manager to support Center Manager and guest services teams in a high-volume wax center in New York. You will lead staff, manage schedules, and ensure brand standards while driving wax pass sales and guest satisfaction.

Ideal candidates have at least one year of supervisory experience, a bachelor’s degree or equivalent, and strong communication skills. Proficiency in Microsoft Office and a team-centric mindset are essential.