Front Desk Sales & Guest Experience Specialist

Town Pump Company; Red Lodge (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Responsibilities include confidential handling of guest and property information, cash handling, and teamwork with the hotel staff to ensure guest satisfaction and smooth operations. This role emphasizes inside sales and guest relations as core duties.

Qualifications

• Knowledge of hotel and guest service operations preferred.
• Experience working with a computer, data entry, and multi-line phone systems preferred.
• Experience in cash handling and credit cards preferred.
• Ability to communicate in a courteous, professional manner with teammates, management, and guests.
• Ability to work independently, with frequent interruptions.
• Ability to be punctual and work within a flexible work schedule.
• Have a strong work ethic. Must display a high degree of pride and integrity in job performance.

Responsibilities

• Greet guests and handle check-in/check-out, billing, reservations and phone transfers.
• Promote hotel rooms over the phone and in person and explain amenities to close sales.
• Maintain front desk area clean, organized and secure guest keys.
• Follow uniform and grooming guidelines and protect guest, company and property information.
• Complete required front office tasks and training in a timely manner.

Skills

Guest services

Sales skills

Communication

Cash handling

Time management

Teamwork

Tools

POS system

Multi-line phone system

Job description

Responsibilities include confidential handling of guest and property information, cash handling, and teamwork with the hotel staff to ensure guest satisfaction and smooth operations. This role emphasizes inside sales and guest relations as core duties.