Front Desk Sales Associate

Scenthound Naples, FL; Naples (FL); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive hourly base pay

Paid Time Off

Merit-based pay increases

Training and development

Career growth path

Complimentary Escentials service membership

Retail and additional services discounts

Energetic, fun-loving work environment

Uniform shirts

Job summary

Scenthound Naples, FL is looking for a Sales & Front Desk Associate passionate about dogs and customer service. The role involves selling memberships while delivering exceptional service to our clients and their dogs.

The ideal candidate will have sales experience, a love for dog health and wellness, and strong communication skills. Join our energetic and fun-loving team!

Qualifications

• Sales experience and confidence in membership sales.
• Experience in customer service, preferably in retail or restaurant.
• Ability to manage multiple clients simultaneously.

Responsibilities

• Drive membership sales through health and wellness education.
• Answer phone calls, schedule appointments, manage customer profiles.
• Adhere to cleaning practices; keep the reception area presentable.

Skills

Sales experience

Customer service experience

Computer/ Technology proficiency

Passion for dogs and dog health & wellness

Reliable transportation

Attention to detail

Time management

Effective communication

Job description

Love Dogs? Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!

Perks and Benefits:

• Competitive hourly base pay
• Paid Time Off
• Merit‑based pay increases
• Training and development
• Career growth path (Assistant Manager, Manager)
• Complimentary Escentials service membership
• Retail and additional services discounts
• Energetic, fun‑loving work environment
• Uniform shirts
• Endless licks and wags

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiencyAbility to service multiple clients at once
• A passion for dogs and dog health & wellness!
• Reliable transportation

Who We Are Looking For:

We are searching for a goal‑oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self‑motivated, an independent problem solver, and a compassionate dog lover!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add‑ons, and retail sales
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time management; scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards