Front Desk Sales Associate

Scenthound Apex, NC; Apex (NC); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Performance bonus

Free uniforms

Advancement opportunities

Base pay + tips

Merit-based raises

Complimentary service membership

Job summary

Scenthound is seeking a Front Desk - Sales Associate for our Apex location to drive memberships while delivering outstanding service to every customer and their dogs.

You will engage customers, explain health and wellness services, process sign-ups, handle POS, and keep the reception area welcoming. Weekend availability is required.

Qualifications

• Sales experience and confidence (membership sales are highly valued).
• Customer service experience in retail, restaurant, or similar.
• Computer/technology proficiency for POS and records.
• Passion for dogs and dog health & wellness.
• Reliable transportation and weekend availability.

Responsibilities

• Drive membership sales through health and wellness education.
• Achieve KPIs like average ticket price and rebook ratio.
• Handle add-ons and retail sales to boost memberships.
• Develop membership leads and follow up with potential members.
• Answer phone calls, schedule appointments, manage profiles.
• Manage cash drawer and daily cash handling.
• Resolve customer concerns and retain memberships.
• Maintain clean, presentable reception area per standards.

Skills

Sales experience

Customer service

Computer proficiency

Dog health

Weekend availability

Reliability

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Opportunity for advancement

Perks and Benefits:

• Competitive hourly base pay, plus tips; sales bonuses
• Merit-based pay increases
• Complimentary service membership

About the Position:

The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment
• Willingness to work weekends

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards