Front Desk Safety & Client Support Specialist

UCSF Health, AG; San Francisco (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Health is seeking an Operations Assistant to promote a safe, respectful environment at the AHP Services Center. You will greet clients, manage front desk duties, handle calls, schedule appointments, and coordinate with clinical staff on safety and incident response.

This role requires strong situational awareness, de-escalation skills, and the ability to maintain composure in dynamic situations while upholding strict confidentiality and professional boundaries.

Qualifications

• High school graduation or equivalent experience; or an equivalent combination of education and experience.
• Minimum two years of experience in safety, security, crisis-response, behavioral de-escalation, or comparable responsibilities in a client-facing environment.
• Experience providing direct service to clients, patients, customers, or the public while maintaining professional boundaries.
• Ability to work respectfully with diverse populations across sexual orientations, gender identities, racial/cultural backgrounds, and socioeconomic circumstances.
• Ability to engage respectfully with individuals facing serious mental health challenges, substance use, housing instability, or other complex health needs.
• Ability to recognize safety concerns and use de-escalation and problem-solving techniques as appropriate.
• Ability to assess situations and determine appropriate safety responses; when to escalate to clinical staff or law enforcement as needed.
• Excellent written and verbal communication; accurate documentation of safety and behavioral incidents.
• Ability to follow safety, confidentiality, and operational procedures; handle sensitive information.

Responsibilities

• Greet and assist clients and visitors at the front desk; provide information and referrals.
• Answer and route telephone calls; schedule appointments.
• Provide reception and client-support functions to ensure safe site operations and access to services.
• Monitor and respond to safety concerns; de-escalate when possible and coordinate with clinical staff as needed.
• Collaborate with on-site leadership to support daily operations and incident response.

Skills

Situational awareness

De-escalation skills

Verbal communication

Professional boundaries

Team collaboration

Judgment under pressure

Documentation skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

UCSF Health is seeking an Operations Assistant to promote a safe, respectful environment at the AHP Services Center. You will greet clients, manage front desk duties, handle calls, schedule appointments, and coordinate with clinical staff on safety and incident response.

This role requires strong situational awareness, de-escalation skills, and the ability to maintain composure in dynamic situations while upholding strict confidentiality and professional boundaries.