Hospital Assistant 2

University of California - San Francisco; San Francisco (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

The University of California - San Francisco is seeking a Clinical Support position to assist clinical staff with patient care. Responsibilities include patient intake, documentation, and clerical support.

The ideal candidate will have a high school diploma, excellent communication skills, and experience in a clinical setting. This role requires CPR certification and the ability to maintain professionalism and confidentiality in patient interactions.

Qualifications

• Two years of related experience or equivalent combination of education and experience.
• Physical/health screening, fingerprinting, and background check required.
• CNA certification preferred.

Responsibilities

• Assist patients with activities of daily living.
• Provide direct and indirect patient care.
• Answer phones and perform clerical duties.

Skills

Excellent communication skills

Interpersonal skills

Reliability

Education

High school graduation

Job description

Job Summary

This position supports clinical staff and supervisors to promote patient care. Responsibilities include assisting patients with activities of daily living, monitoring and observation, transport, documentation, answering phones and doors, and performing other clerical duties as assigned. When assigned to the front desk, the role provides essential coverage of reception, patient registration, and medical record services under the direction of the appropriate supervisor or Director of Clinical Operations.

Responsibilities

• Direct/Indirect patient care (70% of time): For inpatient services – making rounds, observing patients in seclusion or restraints, assisting with hygiene and meals, escorting to appointments, taking vital signs, obtaining and transporting specimens, assisting with laundry or personal belongings, managing assaultive situations, communicating observations to RN, and documenting rounds. For outpatient services – assisting with patient intake and discharge, and providing clerical support for medical records.
• Administrative support and patient registration (20% of time): Answer phones and doors, stock supplies, stamp charts, complete lab slips, make appointments, initiate paperwork, verify eligibility, obtain authorization codes, complete admission documents in Apex and Psych Consult, escort admissions to unit, assist nurses with patient valuables, support Officer of the Day, run emergency errands, and complete other clerical duties as assigned.
• Other duties (10% of time): Maintain cleanliness of emergency equipment and perform other tasks as assigned.

Additional Responsibilities

Perform other duties as assigned. Living PRIDE standards require demonstrating professionalism, respect, integrity, diversity, and excellence in all interactions, including proper phone etiquette, use of AIDET, cultural sensitivity, confidentiality, security of PHI, infection control, and compliance with safety policies.

Work Environment

• Maintain neat, orderly, and clutter‑free work areas, including hallways.
• Dispose of litter and report broken equipment.
• Post flyers only in designated areas.
• Use and report on the Environment of Care Manual and safe conditions.
• Prevent damage or theft of physical environment and equipment.

Required Qualifications

• High school graduation and two years of related experience or an equivalent combination of education and experience.
• Excellent attendance and reliability.
• Excellent communication and interpersonal skills.
• Physical/health screening, fingerprinting, and background check required.

Preferred Qualifications

• Prior experience in an acute care and/or psychiatric hospital setting.
• CNA certification.
• Current nursing student with an inpatient rotation.
• Flexibility in patient assignment, shift, and work assignment.

Required Licenses/Certifications

• Active American Heart Association CPR certification.
• Completed CPI training within 6 months of hire.

Populations Served

Employees must demonstrate appropriate care skills for patient age categories: adolescent, adult, geriatric.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.