Front Desk & Resident Services Coordinator

Gardens of Westbrooke; Florida; On-site; USD 26,000 - 34,000; Full time

Job summary

Gardens of Westbrooke is seeking an attentive receptionist to provide clerical support in a healthcare setting. You will answer phones, route inquiries, greet visitors, and maintain resident files while upholding HIPAA and confidentiality standards.

The role includes handling mail, basic HR tasks, scheduling, and general office duties to ensure smooth facility operations. A warm, professional demeanor is essential.

Qualifications

• Must possess a minimum 12th grade education or its equivalent.
• Must have at least 2 months of clerical experience or completed a secretarial program.
• Must possess and maintain an “Eligible” ACHA Background Screening status.
• Must be able to read, write, speak, and understand English.
• Must be able to type a minimum of 30 words per minute and operate a computer.
• Must have working knowledge of computers and software and be able to effectively use a 10-key calculator.
• Must know HIPAA Privacy practices and how to protect resident information.
• Must present a cheerful personality and work harmoniously with others.

Responsibilities

• Answer telephones, determine nature of call and direct caller to appropriate individual or department.
• Receive requests from within facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with policies and procedures.
• Greet visitors and direct to appropriate office and/or resident room.
• Maintain confidentiality of all resident and facility information.
• Receive, and distribute mail; prepare outgoing mail (FEDEX and USPS).
• Assist with administrative duties (typing, filing).
• Assist with HR functions as needed.

Skills

Typing 30 wpm

Communication skills

English proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Copy machine

Fax machine

10-key calculator

Job description

Gardens of Westbrooke is seeking an attentive receptionist to provide clerical support in a healthcare setting. You will answer phones, route inquiries, greet visitors, and maintain resident files while upholding HIPAA and confidentiality standards.

The role includes handling mail, basic HR tasks, scheduling, and general office duties to ensure smooth facility operations. A warm, professional demeanor is essential.