Clinic Front Desk Receptionist

Westminster Retirement Community; Austin (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Top Workplace award by local press

Equal Opportunity Employer

Job summary

Westminster Retirement Community is seeking a Medical Front Desk Receptionist for the Wellness Clinic. You will greet residents and guests, manage the front desk, and support medical records and billing processes.

The role requires experience as a medical receptionist, CNA certification is preferred, and Proficiency with PCC and Athena Health EMR systems. Excellent communication and organization are essential.

Qualifications

• Previous experience as medical receptionist or in a similar role preferred.
• Certification as CNA preferred.
• Proficient in using EMR systems such as PCC and Athena Health.
• Knowledge of medical terminology.
• Familiarity with phone systems and office equipment.

Responsibilities

• Greet residents, associates, and guests at the Wellness Clinic front desk.
• Answer phones and schedule appointments for Nurse Practitioners.
• Collect insurance information and data for intake and forms.
• Maintain accurate medical records and assist with billing.
• Enter patient information into clinic software and verify insurance.

Skills

Medical receptionist experience

Communication skills

Organization & multitasking

Phone systems & office devices

Medical terminology

EMR systems familiarity

Education

Certified Nurse Aide (CNA) certification

Tools

PointClickCare (PCC)

AthenaHealth

Job description

Who We Are

Westminster is a premier retirement community with dedicated and skilled staff, dynamic leadership, innovative services and first class facilities.

Who We Are

Westminster is a premier retirement community with dedicated and skilled staff, dynamic leadership, innovative services and first class facilities.

Who You Are

The Medical Front Desk Receptionist will work the Front Desk in our Wellness Clinic, handling general reception and administrative duties, including greeting residents, associates, and guests, medical billing and coordinating patient and physician schedules. This position maintains confidentiality at all times of residents, medical records, and associate information.

• Answer phones and greets residents and associates.
• Schedules appointments for the Nurse Practitioners.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of office policies and legally required documents.
• Assists with maintaining complete and accurate medical records.
• Assist with medical records requests from doctor’s offices and hospitals.
• Responsible for data entry of patient information into clinic software program, as applicable.
• Assist with medical billing.
• Assists Nurse Practitioner and/or Medical Assistant with taking vital signs, weight, etc.
• Assist with verification of insurance for residents.
• Maintains confidentiality of medical information.

This position will be Monday-Friday, 8:00am - 5:00pm

• Qualifications:
• Previous experience as a medical receptionist or in a similar role preferred
• Certification as a Certified Nurse Aide (CNA) is preferred
• Proficient in using electronic medical record systems, such as Point Click Care (PCC) and Athena Health
• Knowledge of medical terminology and procedures
• Familiarity with phone systems and office equipment
• Strong communication skills, both verbal and written
• Excellent organizational and multitasking abilities
• Ability to maintain patient confidentiality and handle sensitive information

Westminster has been named a Top Workplace by the Austin American Statesman for the past 12years in a row (2014-2025).

Westminster is an Equal Opportunity Employer and values diversity in the workplace.