Front Desk & Resident Services Concierge

Arcadia Care; Dwight (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Arcadia Care is seeking a Receptionist to provide exceptional customer service by answering inquiries and obtaining information from the public, residents, visitors, and other interested parties.

The role involves operating the switchboard, greeting visitors, assisting residents and staff, and performing general administrative tasks while maintaining security and filing systems. You will handle mail and deliveries and report concerns to the Administrator.

Formación

• High-school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in dealing with issues.

Responsabilidades

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (logs and surveillance).
• Maintain the general filing system and file all correspondence appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Conocimientos

Multitasking

Customer service

Communication

Professionalism

Proactive problem solving

Educación

High-school diploma

Herramientas

Microsoft Office

Descripción del empleo

Arcadia Care is seeking a Receptionist to provide exceptional customer service by answering inquiries and obtaining information from the public, residents, visitors, and other interested parties.

The role involves operating the switchboard, greeting visitors, assisting residents and staff, and performing general administrative tasks while maintaining security and filing systems. You will handle mail and deliveries and report concerns to the Administrator.