Front Desk Concierge for Senior Living

Allied Services; Scranton (Lackawanna County); On-site; USD 28,000 - 36,000; Full time

Job summary

Allied Services is seeking a receptionist to support the facility by operating a switchboard, greeting visitors, and directing inquiries to the appropriate staff. You will also handle mail, notices, and resident information in coordination with social work and the scheduling department.

Responsibilities include monitoring the lobby, distributing payroll during off-hours, and communicating emergencies to security and staff. Strong communication and reliability are essential in this role.

Qualifications

• High School Diploma or Equivalent preferred.
• Experience working with the public preferred.
• Excellent verbal and written communication skills.
• Punctual, thorough, dependable and organized.

Responsibilities

• Answers telephones and connects to requested persons; takes messages; operates PAS.
• Greets visitors and residents; answers questions and provides general information.
• Distributes staff paychecks during off-hours of scheduling department.
• Announces fire alarms and informs facility of alarm location; notifies security and personnel of disasters or threats.
• Sorts incoming mail and distributes to departments; verifies resident information with social work; forwards mail to discharged residents or families.
• Calls area hospitals each morning for resident status and shares with the Business Office.
• Monitors reception area appearance and maintains neat, orderly lobby.
• Assists departments with stuffing and mailing materials.
• Supervises seating area and notifies Nursing and Social Services.

Skills

Telephone switchboard

Customer service

Visitor greeting

Interpersonal skills

Education

High School Diploma or Equivalent

Experience Working With Public

Tools

Public Address System

Job description

Allied Services is seeking a receptionist to support the facility by operating a switchboard, greeting visitors, and directing inquiries to the appropriate staff. You will also handle mail, notices, and resident information in coordination with social work and the scheduling department.

Responsibilities include monitoring the lobby, distributing payroll during off-hours, and communicating emergencies to security and staff. Strong communication and reliability are essential in this role.