Front Desk & Reservations Specialist – Guest Experience

Sheraton Augusta Hotel; Augusta (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Sheraton Augusta Hotel is seeking a Front Desk Agent to make, confirm, and cancel guest reservations with a professional and efficient approach, creating a positive impression and helping to optimize hotel occupancy.

The role involves greeting guests, answering service inquiries, and coordinating with sales to maximize room revenue. A HS diploma and at least 1 year of front desk experience are required.

Qualifications

• HS Diploma or equivalent is required.
• 1 year of previous experience as front desk agent is preferred.

Responsibilities

• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
• Keep daily records of room availability, rates; set the house, balance and assign rooms daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
• Enforce hotel and company credit policies.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill no-show guests.
• Use yield management polices to maximize revenue and occupancy.
• Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
• May perform duties of a general clerical nature within the hotel.
• Attend and is involved in monthly front desk meetings.
• Work closely with sales department to implement strategies to maximize room revenue.
• May fill-in on front desk.
• Other duties as assigned.

Education

HS Diploma or equivalent

Job description

Sheraton Augusta Hotel is seeking a Front Desk Agent to make, confirm, and cancel guest reservations with a professional and efficient approach, creating a positive impression and helping to optimize hotel occupancy.

The role involves greeting guests, answering service inquiries, and coordinating with sales to maximize room revenue. A HS diploma and at least 1 year of front desk experience are required.