Guest Experience Specialist — Front Desk

Prospera Management; Anaheim (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Prospera Management seeks a Guest Service Agent at Homewood Suites Anaheim to deliver outstanding hospitality. You will handle check-ins and check-outs, process reservations, and respond to guest inquiries with courtesy and professionalism.

Responsibilities include maintaining accurate records, handling payments, and coordinating with housekeeping and other departments to ensure a seamless guest experience. A minimum of 1 year in guest service is preferred; 18+ and basic computer skills required.

Qualifications

• Minimum age 18.
• At least 1 year of progressive customer service; hotel front desk experience preferred.
• Basic computer skills and ability to learn hotel property management systems.

Responsibilities

• Greet guests in a friendly, professional manner and manage check-ins/outs.
• Process reservations, room changes, cancellations, and extensions per procedures.
• Answer calls, resolve guest questions, and provide local information.
• Process payments and maintain accurate cash, card, and records.
• Coordinate with Housekeeping and other departments to meet guest needs.
• Maintain guest records in the property management system and report issues.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attention to detail

Tools

Hotel PMS

Computer skills

Job description

Prospera Management seeks a Guest Service Agent at Homewood Suites Anaheim to deliver outstanding hospitality. You will handle check-ins and check-outs, process reservations, and respond to guest inquiries with courtesy and professionalism.

Responsibilities include maintaining accurate records, handling payments, and coordinating with housekeeping and other departments to ensure a seamless guest experience. A minimum of 1 year in guest service is preferred; 18+ and basic computer skills required.