Front Desk Representative

Phoenix-House-of-New-York; Wainscott (NY); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Paid Holidays

Paid vacation and sick time

Medical, dental, and vision insurance

Pet insurance and legal support

Tuition reimbursement

403(b) retirement plan

Competitive wages

Job summary

Phoenix House of New York is seeking a Front Desk Representative to support a busy office. You will handle calls, greet visitors, manage filing systems, and assist with meeting coordination and expense recording. Strong communication, organizational skills, and the ability to work independently are essential.

The role is based in Wainscott, NY with full-time, non-exempt status and a comprehensive benefits package, including employer-paid medical insurance for eligible employees and dependents.

Qualifications

• Strong verbal and written communication skills required.

Responsibilities

• Answer and transfer phone calls, screen when necessary.
• Welcomes and directs visitors and clients.
• Maintain filing systems and retrieve information as requested.
• Prepare summaries of data from records, email, minutes as needed.
• Respond to administrative inquiries and questions.
• Coordinate travel, meetings, and appointments for managers.
• Prepare meeting agendas and distribute minutes.
• Maintain office supplies and equipment; monitor petty cash usage.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Microsoft Office

Organizational skills

Attention to detail

Independent work

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

SUMMARYAre you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?As a Front Desk Representative at Phoenix House, you will facilitate the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together.***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***About UsPhoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.What We OfferAt Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:(10) Paid HolidaysPaid vacation, sick time, personal and wellness timeMedical, dental, and vision insurance for those who are scheduled to work at least 30 hours per weekPet insurance, legal support, and other supplemental insuranceA generous tuition reimbursement program403(b) retirement planCompetitive wages and more...You will have responsibilities including but not limited to:Answers and transfers phone calls, screening when necessary.Welcomes and directs visitors and clients.Maintains filing systems as assigned.Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.Responds to and resolves administrative inquiries and questions.Coordinates and schedules travel, meetings, and appointments for managers or supervisors.Prepares agendas and schedules for meetings.Records and distributes minutes or other records for meetings.Maintains office supplies and coordinates maintenance of office equipment.Maintains a system for recording expenses and the use of petty cash.Job Details:Wainscott Residential - Long Island, NYFull Time-non-exemptSalary range $20.48 - $27.65 hourlyREQUIRED EDUCATIONHigh School DiplomaBachelor’s degree (preferred)REQUIRED EXPERIENCEAt least two years of experience as and Administrative AssistantExcellent verbal and written communication skills.Excellent interpersonal and customer service skills.Proficient in Microsoft Office Suite or related software.Excellent organizational skills and attention to detail.Basic understanding of clerical procedures and systems such as recordkeeping and filing.Ability to work independently.COMPETENCIES (KSAs)LeadershipInitiativeEthical PracticesJudgmentRelationship ManagementEmotional IntelligenceProfessional BoundariesGlobal and Cultural AwarenessCritical EvaluationProblem SolvingDecision MakingCommunicationTeamworkCrisis ManagementTechnical CapacityWORK ENVIRONMENTThis job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.