Front Desk Representative (58713)

Phoenix House of New York; Wainscott (NY); On-site; USD 58,738,000 - 79,229,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid holidays

Paid vacation

Dental and vision insurance

Pet insurance

Tuition reimbursement

403(b) retirement plan

Competitive wages

Job summary

Phoenix House of New York is seeking a Front Desk Representative to ensure smooth administrative operations in the East Hampton Residential - Wainscott area. You will handle phones, greet visitors, manage files, and prepare data summaries while supporting managers with scheduling and meeting logistics.

The role requires strong communication, customer service skills, and the ability to work independently in a fast-paced environment.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Two years of administrative experience recommended.
• Strong communication and customer service skills.
• Proficient in Microsoft Office and clerical procedures.

Responsibilities

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information and prepares written summaries of data.
• Responds to and resolves administrative inquiries.
• Coordinates travel, meetings, and appointments for managers.
• Prepares meeting agendas and distributes minutes.

Skills

Communication

Customer service

Administrative support

Ability to work independently

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office Suite

Job description

Job Details:

Job Location: East Hampton Residential - Wainscott, NY 11975, Position Type: Full Time, Salary Range: $20.48 - $27.65 Hourly, Job Shift: Morning, Job Category: Admin - Clerical

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Front Desk Representative at Phoenix House, you will facilitate the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well‑being, and work‑life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

Responsibilities including but not limited to:

• Answers and transfers phone calls, screening when necessary.
• Welcomes and directs visitors and clients.
• Maintains filing systems as assigned.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Responds to and resolves administrative inquiries and questions.
• Coordinates and schedules travel, meetings, and appointments for managers or supervisors.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.
• Maintains a system for recording expenses and the use of petty cash.

Job Details:

Wainscott Residential - Long Island, NY

Full Time-non-exempt

Salary range $20.48 - $27.65 hourly

Qualifications: REQUIRED EDUCATION

• High School Diploma
• Bachelor’s degree (preferred)

REQUIRED EXPERIENCE

• At least two years of experience as and Administrative Assistant
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.

COMPETENCIES (KSAs)

• Leadership
• Initiative
• Ethical Practices
• Judgment
• Relationship Management
• Emotional Intelligence
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 30 pounds.