Residential Aide

Phoenix-House-of-New-York; New York (NY); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Employer-paid health insurance

Tuition reimbursement

Retirement plan

Job summary

Phoenix House of New York is seeking a Residential Aide for our Homeless Shelter in Jamaica, Queens. You will support daily operations, monitor safety, and participate in shift changes and staff meetings to ensure a stable environment for clients.

The role requires a High School diploma or GED and at least one year in social services; bilingual Spanish preferred. The position is full-time, non-exempt with hourly pay between $17.78 and $26.68, with comprehensive benefits.

Qualifications

• Experience in social services or related field.
• Ability to interact with diverse client populations.
• Strong documentation and reporting skills.

Responsibilities

• Ensures clients adhere to the day-to-day program schedule and tracks attendance.
• Monitors participation in program events and activities.
• Conducts routine room/bed and facility checks for safety and compliance.
• Maintains accurate documentation and reports in a timely manner.
• Oversees overnight shifts, conducts headcounts and coordinates nighttime activities.

Skills

Social services experience

Education

High School diploma or GED

Job description

SummaryAre you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?As a Residential Aide at Phoenix House, you will provide operational support, participate and facilitate the occurrence of shift change and attend and participate in staff meetings.If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together.***Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***About UsPhoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.What We OfferAt Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:(10) Paid HolidaysPaid vacation, sick time, personal and wellness timeMedical, dental, and vision insurance for those who are scheduled to work at least 30 hours per weekPet insurance, legal support, and other supplemental insuranceA generous tuition reimbursement program403(b) retirement planCompetitive wages and more...You will have responsibilities including but not limited to:Ensures that clients adhere to the day-to-day program schedule, tracking attendance as required.Monitors participation in program events and activities, if applicable.Conduct and document routine room/bed and facility checks, (minimally every thirty minutes) to ensure client and facility safety and security.Evaluate the client's property/items upon admission to ensure compliance with facility and program guidelines.Provides safe, timely, and supervised transportation of clients to off-site appointments or activities as needed.Maintain accurate documentation and/ or other reports in a timely manner, in accordance with policy and procedures.OVERNIGHT SHIFT CAVEATMakes hourly tours of the facility, logging all pertinent activity.Manages after-hours incidents and emergencies, as required, notifying the appropriate staff.Coordinates and facilitates all scheduled nighttime activities (i.e., fire drill, evacuation, etc.)Completes room-to-room headcounts three(3) times each night.Conducts routine facility checks to ensure facility safety and security.Job Details:Homeless Shelter Jamaica - Queens, NYFull Time-non-exemptSalary $17.78- $26.68 hourlyREQUIRED EDUCATIONHigh School diploma or GED/equivalent required.REQUIRED EXPERIENCEMinimum one year’s experience working in social services.Bilingual in Spanish, preferred.WORK ENVIRONMENTThis job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.