Lifestyle Concierge

Touchmark, LLC; Appleton, Northern (WI, KY); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid time off

On-Demand Pay allows you to access pay

Job summary

Touchmark on West Prospect in Appleton, WI, is seeking a friendly Lifestyle Concierge to help residents enjoy life with personalized services, shopping, and companionship. This part-time, non-exempt role offers a supportive team and opportunities to develop relationships.

You’ll meet residents, coordinate fee-based services, assist with errands, and work with housekeeping, dining, and transportation teams while representing Touchmark's hospitality and Gold Standards.

Qualifications

• High school diploma or equivalent required.
• Certified Nursing Assistant (CNA) certification preferred.
• Outstanding customer service and relationship-building skills.
• Strong organizational and multitasking abilities.
• Experience in hospitality, senior living, retail, or related fields preferred.
• Proficiency with Microsoft Outlook and other basic computer applications.

Responsibilities

• Meet with residents to learn about their interests and identify personalized concierge services.
• Coordinate and provide fee-based lifestyle services that enrich residents' daily lives.
• Promote concierge services and develop ways to increase resident participation and billable hours.
• Assist residents with shopping, errands, gift wrapping, organizing, laundry, companionship, and other personalized services.
• Coordinate requests with housekeeping, maintenance, dining, transportation, and other departments.
• Welcome residents, families, and guests at the front desk and provide exceptional service.
• Answer phones, coordinate requests, and ensure timely follow-up.
• Distribute mail and packages; support events and activities.
• Maintain records of services and billable hours.
• Represent Touchmark's values and Gold Standards.

Skills

Customer service

Relationship-building

Organizational skills

Hospitality experience

Education

High school diploma or equivalent

CNA Certification

Tools

Outlook

Job description

Posted Friday, August 28, 2026 at 8:00 AM

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

Classification: Non-Exempt (Eligible for Overtime)
Schedule: Part-Time

Pay: $17-50-$19.00

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents through exceptional hospitality, personalized service, and meaningful relationships. We are seeking an energetic, organized, and service-minded Lifestyle Concierge to help residents enjoy life to the fullest by providing personalized services that make everyday living easier and more enjoyable.

This is an ideal opportunity for someone who enjoys helping others, thinking creatively, and building lasting relationships. Every day is different, and every interaction is an opportunity to make a meaningful impact.

Why You'll Love This Role

• Build meaningful relationships with residents every day
• Help residents remain independent while enhancing their quality of life
• Enjoy a dynamic role that combines customer service, organization, and creativity
• Work in a collaborative community that values hospitality and service excellence

What You'll Do

• Meet with residents to learn about their interests and identify personalized concierge services.
• Coordinate and provide fee-based lifestyle services that enrich residents' daily lives.
• Promote concierge services and develop creative ways to increase resident participation and billable hours.
• Assist residents with personal shopping, errands, gift wrapping, organizing apartments, laundry assistance, companionship visits, dog walking, technology assistance, and other personalized services.
• Coordinate requests with housekeeping, maintenance, dining, transportation, and other community departments.
• Welcome residents, families, and guests while providing exceptional customer service at the front desk.
• Answer phones, coordinate resident requests, and ensure timely follow-up.
• Receive and distribute mail and packages.
• Support special events and community activities as needed.
• Maintain accurate records of concierge services and billable hours.
• Serve as an ambassador for Touchmark's values and Gold Standards.

What We're Looking For

• High school diploma or equivalent
• Certified Nursing Assistant (CNA) certification or qualified caregiver preferred; candidates interested in expanding into future home care services are preferred applicants.
• Outstanding customer service and relationship-building skills
• Strong organizational and multitasking abilities
• Comfortable promoting services and identifying opportunities to enhance residents' lifestyles
• Experience in hospitality, concierge services, senior living, retail, customer service, or a related field preferred
• Proficiency with Microsoft Outlook and other basic computer applications
• Ability to work independently while collaborating with multiple departments
• Genuine compassion for older adults and a passion for helping others

This is more than a concierge position—it’s an opportunity to enrich lives through personalized service. Every day you'll have the chance to create moments that bring convenience, comfort, connection, and joy to the residents who call Touchmark home.

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees.That’s why we offer a competitive compensation and benefits package to our part-time team members, which includes:

• Paid time off
• On-Demand Pay allows you to access your pay as you earn it

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.