Front Desk Representative

Omni Eye Services; Atlanta (GA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with an company

Life Insurance

PTO

401(k) retirement plan with a company

Job summary

Omni Eye Services in Atlanta, GA seeks a Front Desk Rep to support patient check-in/out, collect payments, answer phones, and assist with EMR. The role focuses on welcoming patients in the lobby and coordinating with clinical staff.

Requirements include a high school diploma with 1-2 years healthcare experience, knowledge of clinic policies, and strong communication. The position offers comprehensive benefits including health, HSA, life insurance, PTO and a 401(k) match.

Qualifications

• High School Diploma and 1-2 years healthcare experience.
• Knowledge of clinic policies, software and medical terminology.
• Ability to multitask and maintain a professional, upbeat attitude.
• Excellent written and verbal communication and customer relations.
• Ability to work with medical staff and patients.

Responsibilities

• Greet and check in/out patients; collect payments.
• Answer phones, route calls, review charges.
• Schedule procedures; assist with EMR usage.
• Provide lobby support and backup for front desk.

Skills

Communication skills

Customer service

Multitasking

Professional demeanor

Education

High School Diploma

Tools

EMR software

Job description

Omni Eye Services

Atlanta, GA 30334

JOB TITLE: Front Desk Rep

GENERAL SUMMARY OF DUTIES:

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

ESSENTIAL FUNCTIONS:

• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.