Front Desk & Referrals Coordinator (Medical Office)

nghs; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk/medical office receptionist to support Physician Services. Responsibilities include answering calls, processing referrals, scheduling appointments, and maintaining patient records in the EPIC system.

The role requires a High School Diploma or GED, with preferred experience in a physician's office or customer service. Strong front office organization and communication skills are essential for daily operations at NGHS.

Qualifications

• High School Diploma or GED is required.
• Customer Service or Physician's Office experience is preferred.
• Proficient use of EMR systems, EPIC knowledge preferred.

Responsibilities

• Screen and refer incoming calls and visitors to ensure timely communication.
• Procure patient referrals in accordance with Physician requests and process mail promptly.
• Schedule appointments for patient referrals as requested by Physicians.
• Log referrals and post referral numbers to patient accounts.
• Advise patients when referral numbers are needed and how to obtain them; provide referral information.
• Open and distribute mail to appropriate personnel daily.
• Enter accurate patient information into the EPIC system and maintain registration accuracy.
• Balance daily audit journals and enter charges.
• Forward monthly reports to the Central Business Office in a timely manner.
• Prepare daily deposits per center procedure.
• Maintain front office supplies inventory as required.

Skills

Customer Service

EMR System

Education

High School Diploma or GED

Job description

Northeast Georgia Health System is seeking a front desk/medical office receptionist to support Physician Services. Responsibilities include answering calls, processing referrals, scheduling appointments, and maintaining patient records in the EPIC system.

The role requires a High School Diploma or GED, with preferred experience in a physician's office or customer service. Strong front office organization and communication skills are essential for daily operations at NGHS.