Medical Office Assistant: Front Desk & Referrals

Northeast Georgia Health System; Gainesville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Northeast Georgia Health System seeks a front desk receptionist to support the Physician Services / Physician Clinics. The role covers reception, maintaining clinical and financial records, front office inventory, and overall front desk operations.

You will screen and refer calls, schedule referrals, enter patient information in EPIC, process mail, and balance daily journals while supporting referral processes and patient communications.

Qualifications

• Educational Requirements: High School Diploma or GED
• Preferred Experience: Customer Service or Physician's Office experience.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced. Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Job description

Northeast Georgia Health System seeks a front desk receptionist to support the Physician Services / Physician Clinics. The role covers reception, maintaining clinical and financial records, front office inventory, and overall front desk operations.

You will screen and refer calls, schedule referrals, enter patient information in EPIC, process mail, and balance daily journals while supporting referral processes and patient communications.