Front Desk Receptionist: Patient Care (Community Health)

Open Door Community Health Centers; United States; On-site; USD 34,000 - 39,000; Full time

Job summary

Open Door Community Health Centers is seeking a friendly receptionist to welcome patients, check them in, and coordinate appointments. The role involves assisting patients in person and by phone, supporting scheduling, and applying trauma-informed care after training to ensure a calm, welcoming environment.

The ideal candidate will have a high school diploma or GED and 1–3 months of related experience, with strong computer skills and the ability to work in a busy clinic setting.

Qualifications

• High school diploma or GED.
• 1–3 months of related experience and/or training.

Responsibilities

• Welcome and check in patients, greet visitors, and direct to appropriate staff.
• Provide courteous assistance in person and over the phone; assist with scheduling.
• Apply trauma-informed care and de-escalation techniques after training.
• Route calls/messages and coordinate appointments; ensure waiting area safety.
• Process check-out, collect co-pays, and post encounters/payments.
• Verify/update patient registration; assist with insurance enrollment.
• Maintain patient charts and records per organizational standards.
• Monitor inventory of forms and office supplies.
• Adhere to attendance policies and perform additional duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

EMR familiarity

Teamwork

Bilingual Spanish/Hmong

Education

High School diploma or GED

Tools

Scheduling software

EMR software

Job description

Open Door Community Health Centers is seeking a friendly receptionist to welcome patients, check them in, and coordinate appointments. The role involves assisting patients in person and by phone, supporting scheduling, and applying trauma-informed care after training to ensure a calm, welcoming environment.

The ideal candidate will have a high school diploma or GED and 1–3 months of related experience, with strong computer skills and the ability to work in a busy clinic setting.