Front Desk Receptionist – Part-Time (Night Shift)

Touchmark; Appleton (WI); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Night shift differential

On-demand pay

On-site meals

401(k) with company match

Paid holidays

Tuition reimbursement

Scholarship opportunities

Job summary

Touchmark on West Prospect in Appleton is seeking a dependable Front Desk Receptionist for the overnight shift. You will greet residents, families, and visitors with hospitality, answer calls, coordinate service requests, and monitor security systems to help keep the community safe through the night.

This part-time night role offers a warm, professional environment, on-site meals, and benefits such as paid holidays and a 401(k) match, with a shift that supports work-life balance while delivering

Qualifications

• High school diploma or equivalent.
• Receptionist, hospitality, customer service, or administrative experience preferred.
• Outstanding customer service and communication skills.
• Professional, friendly, and dependable demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic proficiency with Microsoft Office and standard office equipment.
• Ability to maintain confidentiality and exercise good judgment.
• Availability to work overnight shifts and a rotating weekend schedule.

Responsibilities

• Welcome residents, families, guests, and vendors with professionalism and hospitality.
• Answer and direct incoming telephone calls promptly and courteously.
• Respond to resident questions and coordinate service requests.
• Monitor emergency call systems and respond appropriately.
• Perform overnight security rounds, perimeter door checks, and monitor building access.
• Assist with mail, packages, and other overnight administrative duties.
• Maintain a clean, organized, and welcoming front desk area.
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours.

Skills

Customer service

Communication

Multitasking

Calm demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Front Desk Receptionist – Part-Time (Night Shift)

Real Hospitality. Real Purpose. Real Work-Life Balance.

Touchmark on West Prospect | Appleton's Leading Full-Service Senior Living Community

Pay: $17.50 – $18.79/hour, plus a $1.00/hour Night Shift differential

Classification: Non-Exempt (Eligible for Overtime)

Schedule: Part-Time | Night Shift (10:00 p.m. – 6:00 a.m.) | Rotating weekends

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional hospitality, service, and care. We are seeking a dependable, professional, and customer-focused Front Desk Receptionist to join our overnight team.

As our Night Shift Front Desk Receptionist, you'll provide a warm, welcoming presence while helping ensure the safety, security, and comfort of our residents and community. Whether answering a resident's question, greeting a late-night visitor, or responding to an overnight need, you'll play an important role in creating peace of mind for everyone who calls Touchmark home.

Why You'll Love This Role

• Competitive pay plus a $1.00/hour Night Shift differential
• On-demand pay to access your earnings as you earn them
• Meaningful work supporting residents and their families overnight
• Calm, professional work environment where customer service matters
• Affordable on-site meals
• 401(k) with company match
• Paid holidays, including double-time pay when you work a holiday
• Tuition reimbursement and scholarship opportunities
• Supportive team culture built on Touchmark's values of Excellence, Teamwork, Hospitality, Integrity, and Compassion

What You'll Do

• Welcome residents, families, guests, and vendors with professionalism and hospitality
• Answer and direct incoming telephone calls promptly and courteously
• Respond to resident questions and coordinate service requests
• Monitor emergency call systems and respond appropriately
• Perform overnight security rounds, perimeter door checks, and monitor building access
• Assist with mail, packages, and other overnight administrative duties
• Maintain a clean, organized, and welcoming front desk area
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours

What We're Looking For

• High school diploma or equivalent
• Receptionist, hospitality, customer service, or administrative experience preferred
• Outstanding customer service and communication skills
• Professional, friendly, and dependable demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Basic proficiency with Microsoft Office and standard office equipment
• Ability to maintain confidentiality and exercise good judgment
• Availability to work overnight shifts and a rotating weekend schedule

This is more than a front desk position—it's an opportunity to provide reassurance, exceptional hospitality, and peace of mind for residents and families while helping create a safe, welcoming community every night.

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our part-time team members, which includes:

• Paid time off
• Retirement plan
• On-Demand Pay allows you to access your pay as you earn it

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply.

Check us out at www.Touchmark.com.

We're growing. Are you?