Front Desk Reception

Touchmark; Portland (OR); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Education assistance

Bonus and retirement plans

Flexible Spending Accounts

On-Demand Pay

Employee Assistance Program

Supplemental insurance

Job summary

Touchmark in Portland, Oregon, is seeking a Front Desk Receptionist to warmly welcome visitors and direct inquiries. You will be a go-to person for residents, guests and staff, handling calls promptly and supporting daily operations with a professional demeanor.

The ideal candidate has at least one year of receptionist experience, a high school diploma, and strong multitasking, communication, and service skills. The role offers benefits and a competitive hourly wage.

Qualifications

• High school diploma or equivalent required.
• At least 1 year as receptionist/concierge in a busy setting.
• Strong multitasking and organizational skills.
• Excellent customer service and communication abilities.
• Ability to handle calls promptly and maintain a professional demeanor.

Responsibilities

• Warmly welcome and direct all incoming visitors and guests.
• Serve as a go-to person for residents, guests and team members with questions or assistance.
• Answer the telephone in a prompt manner.
• Monitor emergency pendants and pull cords; assist as security.
• Perform perimeter door checks and ensure front desk areas are clean.
• Deliver newspapers to residents and support daily operations.
• Maintain familiarity with residents and staff for smooth service.
• Utilize Microsoft Office and basic office equipment as needed.

Skills

Customer service

Multitasking

Phone etiquette

Phone handling

Guest interaction

Communication skills

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say
I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Touchmark in the West Hills is Portland, Oregon’s leading full-service senior living community, enriching the lives of residents and their families through exceptional service and quality housing. We are currently seeking the right person to join our team as a Front Desk Receptionist.
As the Front Desk Receptionist, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!
$19.53 - $21.27 per hour DOE
Thursday through Monday
7:00 a.m. to 3:00 p.m.

The Ideal Candidate Will

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Possess a high school diploma or equivalent
• Have at least one year of experience as a receptionist/concierge in a busy setting, or similar experience in a service-oriented position
• Be excellent at handling multiple tasks simultaneously
• Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, acting as security, performing perimeter door checks, delivering newspapers to residents, and ensuring that the common areas near the front desk are clean
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• On-Demand Pay allows you to access pay as you earn it
• Employee Assistance Program
• Supplemental insurance options

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. Check us out at www.Touchmark.com.
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