Night Front Desk Associate - Senior Living Hospitality

Touchmark, LLC; Appleton (WI); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Night shift differential

On-demand pay

Meaningful work

Calm work environment

401(k) with match

Paid holidays

Tuition reimbursement

Scholarships

Job summary

Touchmark on West Prospect in Appleton, WI is hiring a Part-Time Night Shift Front Desk Receptionist. Provide a warm welcome, answer calls, coordinate services, monitor security, and support overnight operations to ensure residents feel safe and cared for.

This role offers $17.50–$18.79 per hour with a $1 night shift differential, rotating weekends, and on-site meals. High school diploma required; hospitality or admin experience preferred, with strong customer service and multitasking abilities.

Qualifications

• High school diploma or equivalent.
• Receptionist, hospitality, customer service, or administrative experience preferred.
• Outstanding customer service and communication skills.
• Professional, friendly, and dependable demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic proficiency with Microsoft Office and standard office equipment.
• Ability to maintain confidentiality and exercise good judgment.
• Availability to work overnight shifts and a rotating weekend schedule.

Responsibilities

• Welcome residents, families, guests, and vendors with professionalism and hospitality.
• Answer and direct incoming telephone calls promptly and courteously.
• Respond to resident questions and coordinate service requests.
• Monitor emergency call systems and respond appropriately.
• Perform overnight security rounds, perimeter door checks, and monitor building access.
• Assist with mail, packages, and other overnight administrative duties.
• Maintain a clean, organized, and welcoming front desk area.
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Front Desk Receptionist – Part-Time (Night Shift)

Real Hospitality. Real Purpose. Real Work-Life Balance.

Touchmark on West Prospect | Appleton's Leading Full-Service Senior Living Community

Pay: $17.50 – $18.79/hour, plus a $1.00/hour Night Shift differential
Classification: Non-Exempt (Eligible for Overtime)
Schedule: Part-Time | Night Shift (10:00 p.m. – 6:00 a.m.) | Rotating weekends

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional hospitality, service, and care. We are seeking a dependable, professional, and customer-focused Front Desk Receptionist to join our overnight team.

As our Night Shift Front Desk Receptionist, you'll provide a warm, welcoming presence while helping ensure the safety, security, and comfort of our residents and community. Whether answering a resident's question, greeting a late-night visitor, or responding to an overnight need, you'll play an important role in creating peace of mind for everyone who calls Touchmark home.

Why You'll Love This Role

• Competitive pay plus a $1.00/hour Night Shift differential
• On-demand pay to access your earnings as you earn them
• Meaningful work supporting residents and their families overnight
• Calm, professional work environment where customer service matters
• Affordable on-site meals
• 401(k) with company match
• Paid holidays, including double-time pay when you work a holiday
• Tuition reimbursement and scholarship opportunities
• Supportive team culture built on Touchmark's values of Excellence, Teamwork, Hospitality, Integrity, and Compassion

What You'll Do

• Welcome residents, families, guests, and vendors with professionalism and hospitality
• Answer and direct incoming telephone calls promptly and courteously
• Respond to resident questions and coordinate service requests
• Monitor emergency call systems and respond appropriately
• Perform overnight security rounds, perimeter door checks, and monitor building access
• Assist with mail, packages, and other overnight administrative duties
• Maintain a clean, organized, and welcoming front desk area
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours

What We're Looking For

• High school diploma or equivalent
• Receptionist, hospitality, customer service, or administrative experience preferred
• Outstanding customer service and communication skills
• Professional, friendly, and dependable demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Basic proficiency with Microsoft Office and standard office equipment
• Ability to maintain confidentiality and exercise good judgment
• Availability to work overnight shifts and a rotating weekend schedule

This is more than a front desk position—it's an opportunity to provide reassurance, exceptional hospitality, and peace of mind for residents and families while helping create a safe, welcoming community every night.