Front Desk Receptionist: Customer Care & Scheduling

National Vision, Inc.; Orchard Acres (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k retirement savings with company 3

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, Inc., is seeking a friendly Receptionist for an Ohio store. You will greet customers, manage schedules, and maintain patient records to ensure smooth daily operations.

The role emphasizes strong organizational skills, multi-line phone handling, and accurate processing of insurance information. A high school diploma is required, with prior front desk experience a plus.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Greet and welcome customers in a friendly manner as they arrive at the store.
• Keep organized patient records and help patient schedules flow smoothly.
• Provide prompt, courteous service to customers on the phone or in person.
• Process and understand managed care plans while obtaining needed information from the insurance company.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File patient records daily and pull files for next day's appointments.
• Check order status and notify customers of delays or availability.
• Maintain tidy reception area and inventory of office supplies.
• Participate in mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, Inc., is seeking a friendly Receptionist for an Ohio store. You will greet customers, manage schedules, and maintain patient records to ensure smooth daily operations.

The role emphasizes strong organizational skills, multi-line phone handling, and accurate processing of insurance information. A high school diploma is required, with prior front desk experience a plus.