Guest Experience & Scheduling Coordinator

America's Best; Williamsburg (VA); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

401k retirement savings with company (

Stock purchase plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Zusammenfassung

America's Best, part of National Vision, is hiring a receptionist to greet customers and manage the front desk in Williamsburg, VA. You will provide prompt, courteous service, handle phone lines, schedule appointments, and maintain organized records and mail, while supporting patient flow and store operations.

The role emphasizes high-quality service, teamwork, and adherence to safety protocols, with benefits including retirement savings, paid sick time, parental leave, eyewear discounts, and

Qualifikationen

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Aufgaben

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Kenntnisse

Customer service

Phone handling

Organizational skills

Communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

America's Best, part of National Vision, is hiring a receptionist to greet customers and manage the front desk in Williamsburg, VA. You will provide prompt, courteous service, handle phone lines, schedule appointments, and maintain organized records and mail, while supporting patient flow and store operations.

The role emphasizes high-quality service, teamwork, and adherence to safety protocols, with benefits including retirement savings, paid sick time, parental leave, eyewear discounts, and