Front Desk & Patient Concierge – Growth & Perks

America's Best; Canton (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company 1

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers, manage patient records, and keep the front desk organized. In this role you will answer phones, schedule appointments, verify basic insurance details, and support daily store operations with a courteous, professional demeanor.

No prior experience required; 0-2 years preferred. We offer competitive pay, benefits, and opportunities for growth within a nationwide optical retailer.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.

Skills

Customer service

Phone handling

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist to greet customers, manage patient records, and keep the front desk organized. In this role you will answer phones, schedule appointments, verify basic insurance details, and support daily store operations with a courteous, professional demeanor.

No prior experience required; 0-2 years preferred. We offer competitive pay, benefits, and opportunities for growth within a nationwide optical retailer.