Front Desk & Customer Care Specialist (Scheduling)

National Vision, Inc.; Wilkes-Barre (Luzerne County); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Leave

Parental Leave

Employee Eyewear Discount

Overtime pay

Zusammenfassung

America's Best, part of National Vision, Inc., is seeking a friendly receptionist to greet customers, manage records, and ensure smooth appointment flow in-store. The role supports phone and in-person interactions and requires strong customer service and organizational skills.

Benefits include Health & Dental Insurance, 401k Retirement Savings, Flex Spending Account, Generous Paid Time Off, Parental Leave, Employee Eyewear Discount, and overtime pay where applicable. Equal opportunity employer.

Qualifikationen

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Aufgaben

• Greet and welcome customers as they arrive.
• Maintain organized patient records and schedule flow.
• Answer, screen, and forward incoming calls per National Vision protocol.
• Process and understand managed care plans and insurance information.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• File patient records daily and retrieve files for next-day appointments.
• Check order status and notify customers of delays.
• Keep reception area tidy and stocked with materials.
• Receive and sort mail/deliveries and manage office supplies inventory.
• Participate in regular mandatory communication meetings.

Kenntnisse

Customer service

Phone etiquette

Organizational skills

Multiline phone handling

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

America's Best, part of National Vision, Inc., is seeking a friendly receptionist to greet customers, manage records, and ensure smooth appointment flow in-store. The role supports phone and in-person interactions and requires strong customer service and organizational skills.

Benefits include Health & Dental Insurance, 401k Retirement Savings, Flex Spending Account, Generous Paid Time Off, Parental Leave, Employee Eyewear Discount, and overtime pay where applicable. Equal opportunity employer.