Front Desk & Customer Care Specialist | Growth & Benefits

Nationalvision1; North Canton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k retirement savings with company 


Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision is seeking a Receptionist/Front Office Representative in Ohio to deliver high-quality customer service at the front desk. You will welcome customers, answer calls, and support daily office operations following safety protocols.

The role emphasizes handling multiple phone lines, providing accurate information, and maintaining an organized front desk. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required.
• Education : High School Diploma or equivalent.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Job description

National Vision is seeking a Receptionist/Front Office Representative in Ohio to deliver high-quality customer service at the front desk. You will welcome customers, answer calls, and support daily office operations following safety protocols.

The role emphasizes handling multiple phone lines, providing accurate information, and maintaining an organized front desk. Competitive pay, benefits, and growth opportunities are offered.