Front Desk Receptionist - Brooklyn

PEOPLE CARE; New York (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

People Care Inc. is seeking a friendly, organized Front Desk Receptionist for our Brooklyn office. You will greet visitors, manage calls, and support office operations to ensure a smooth, welcoming experience. This on-site role supports caregivers and staff in a fast-paced home-care setting.

The ideal candidate has 1+ year in reception or customer service, is bilingual, and can handle confidential information per HIPAA guidelines. Proficiency with Microsoft 365 and PayPro is preferred.

Qualifications

• 1+ years of experience in reception, front desk, or customer service.
• Bilingual in Spanish, Russian, Haitian Creole, or Cantonese.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor and strong customer service skills.
• Ability to handle confidential information per HIPAA and company policies.
• Familiarity with Microsoft 365, Outlook and Teams, or ability to learn new systems.
• Ability to learn PayPro and HHAeXchange.

Responsibilities

• Greet and check in visitors, applicants, and new hires arriving for orientation.
• Maintain visitor log; ensure only authorized individuals enter the office.
• Create a welcoming and professional first impression.

Skills

Customer service

Verbal communication

Written communication

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft 365 (Outlook, Teams)

HHAeXchange

PayPro

Office phone systems

Job description

• Location 1649 61st Street,Brooklyn, NY, 11204,United States
• Base Pay $20.00 - $22.00 / Hour
• Employee Type Regular Full Time
• Required Degree High school
• Manage Others No

Front Desk Receptionist

Pay: $20.00–$22.00 per hour, based on experience
Location: Brooklyn, NY 11204 — On-site
Job Type: Full-Time, Non-Exempt
Schedule: Monday–Friday, 8:00 AM–4:30 PM (40 hours per week)

About People Care

For 50 years, People Care has been providing home care services to patients and families throughout New York City and Long Island. Our mission is built on providing quality service and creating a positive experience for the people we serve, our caregivers, and our employees.

We are looking for a friendly, organized, and customer-service-oriented Front Desk Receptionist to join our Brooklyn office. As the first point of contact for visitors, applicants, new hires, and callers, you will play an important role in creating a welcoming and professional experience while helping our office run smoothly.

If you enjoy working with people, staying organized, and supporting a team in a fast-paced environment, we encourage you to apply!

Key Responsibilities

Front Desk & Visitor Management

• Greet and check in visitors, applicants, and new hires arriving for orientation.
• Maintain the visitor log and ensure only authorized individuals enter the office.
• Create a welcoming and professional first impression.

Phone & Communication Management

• Answer incoming calls professionally and transfer them to the appropriate individuals or departments.
• Monitor voicemails and ensure messages reach the appropriate teams each business day.
• Manage incoming faxes and emails received through the company's main website email address.
• Receive, log, and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and ensure timely distribution of correspondence.

Caregiver Support

• Distribute personal protective equipment (PPE), including gloves, masks, and sanitizer, to caregivers.
• Assist caregivers with installing and accessing the HHAeXchange and PayPro applications.
• Direct questions regarding benefits, in-service training, and payroll to the appropriate departments.

Administrative & Office Support

• Schedule conference rooms and meeting links.
• Maintain the reception area, office supplies, and inventory.
• Keep supply rooms organized and stocked.
• Scan, copy, and file documents as needed.
• Assist with orientation preparation, including room setup and sign-in sheets.
• Perform additional duties as assigned by the Manager of Office Operations & Culture.

Qualifications

Required

• 1+ years of experience in reception, front desk, or customer service.
• Bilingual in Spanish, Russian, Haitian Creole, or Cantonese.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor and strong customer service skills.
• Ability to handle confidential patient and employee information in accordance with HIPAA and company policies.
• Good judgment and the ability to direct calls and visitors appropriately.
• Familiarity with Microsoft 365, including Outlook and Teams, or the ability to learn new systems quickly.
• Ability to learn and use office phone systems, PayPro, and HHAeXchange.
• Dependable, punctual, and able to work on-site as scheduled.

Work Schedule & Physical Requirements

• Monday–Friday, 8:00 AM–4:30 PM.
• 40 hours per week.
• Fully on-site at 1649 61st Street, Brooklyn, NY 11204.
• Requires extended phone and computer use, clear communication for phone responsibilities, and occasional lifting of up to 20 pounds.

People Care Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to applicants and employees.