Home Care Receptionist/Customer Service

Galaxy Home Care; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Galaxy Home Care in Brooklyn is seeking a friendly, detail-oriented receptionist to join a busy home health office. The role requires excellent customer service, strong communication skills, and fluency in English; Russian ability is a huge plus.

You will handle calls, schedule interviews, manage mail and faxes, and support office staff with translations and routine clerical tasks. Prior experience with HHA Exchange is a plus, and training is available for the right candidate.

Qualifications

• Excellent customer service, attention to detail and communication skills a must.
• Working knowledge of MS Word, MS Excel, MS Outlook required.
• Prior experience in HHA Exchange preferred, willing to train the right candidate

Responsibilities

• Handle incoming phone calls, take messages
• Schedule appointments and interviews
• Maintain the reception area neat and organized
• Check the agency's e-mails and incoming faxes
• Prepare letters, notices, forms and other documentation as needed
• Provide translation per office staff request
• Perform general clerical duties: typing, copying, scanning, faxing and mailing
• Assist with other projects as assigned

Skills

Customer service

Attention to detail

Communication skills

MS Word

MS Excel

MS Outlook

Translation

Tools

HHA Exchange

Job description

Galaxy Home Care is the premier provider of home care in the Northeast. At Galaxy Home Care we understand the challenges that families face in providing health care for a loved one. Our network of highly-qualified Home Health Aides offer dedication and compassion to the people we serve.

Full Job Description

Looking for a receptionist/customer service for a busy home healthcare office in Brooklyn. Russian is a HUGE PLUS. English is a MUST. Other languages are a HUGE PLUS!

Front Desk Requirements:

• Excellent customer service, attention to detail and communication skills a must

• Working knowledge of MS Word, MS Excel, MS Outlook required

• Prior experience in HHA Exchange preferred, willing to train the right candidate

Bilingual Front Desk Responsibilities:

• Handle incoming phone calls, take messages

• Schedule appointments and interviews

• Maintain the reception area neat and organized

• Check the agency's e-mails and incoming faxes

• Prepare letters, notices, forms and other documentation as needed

• Provide translation per office staff request

• Perform general clerical duties: typing, copying, scanning, faxing and mailing

• Assist with other projects as assigned

Job Type: Full-time

Experience:

• Office work: 1 year (Preferred)