Front Desk Receptionist, Arizona Inpatient Hospital, Full-time

Brooks-Rehabilitation; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Job summary

Brooks Rehabilitation is seeking a Front Desk Receptionist for the Inpatient Hospital in Phoenix. You will handle telephone and front desk duties, greet visitors, and route guests to the appropriate offices while maintaining Brooks’ customer service standards.

The role requires a high school diploma and 1 year of customer service and switchboard experience, with proficiency in Microsoft Office. This is a full-time, on-site position with benefits and competitive pay.

Qualifications

• High school diploma required.
• 1 year of Customer Service experience preferred.
• 1 year of switchboard/phone experience preferred.
• Experience using Microsoft Office required.

Responsibilities

• Receives hospital guests, ascertains needs and directs guests appropriately.
• Answers routine questions about policies, operations and procedures.
• Greets and assists visitors in a professional and efficient manner.
• Checks appointment schedules and directs or escorts guests to the appropriate area.
• Completes assignments of special projects by deadlines.
• May admit patients as needed and monitor lobby areas.
• Performs other duties as assigned.

Skills

Customer service

Telephone handling

Multitasking

Communication

Guest reception

Education

High school diploma

Tools

Microsoft Office

Job description

The Front Desk Receptionist will provide coverage of telephone and front desk duties. Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards. Greet and assist visitors in a professional and efficient manner.Responsibilities:Receives hospital guests, ascertains needs, and directs guests appropriately.Courteously answers the phone and takes accurate messages.Answers routine questions regarding departmental policies, operations and procedures.Checks appointment schedules and directs or escorts guests to appropriate office or departmental area.Completes assignments of special projects by designated deadlines.Responsible for admitting patients as needed.Monitors patients in lobby area.May perform other duties as assigned.Qualifications:High school diploma.1 year Customer Service experience.1 year of switchboard or phone experience.Experience using Microsoft Office.Ability to multitaskLocation: Brooks Rehabilitation Inpatient Hospital 18500 64th Street, Phoenix, AZ 85259Hours: Monday – Friday, 40 hours per weekCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:Competitive PayComprehensive Benefits packageVacation/Paid Time OffRetirement PlanEmployee Discounts