Front Desk Receptionist, Adult Education Center

Cape Cod Community College; Hyannis (MA); On-site; USD 25,789,000 - 28,930,000; Part time

Job summary

Cape Cod Community College is hiring a Front Desk Receptionist for the Adult Education Center in Hyannis. The role includes answering the phone, greeting visitors, directing inquiries, and assisting with enrollment applications in a busy academic setting.

This part-time, non-benefitted position requires a High School Diploma and two years of customer service or receptionist experience. Some evenings are required, with no-cost education services available to the community.

Qualifications

• High School Diploma required.
• Two years of receptionist or customer service experience.
• Familiarity with security procedures in an academic environment.
• Proficiency in Microsoft Office with accuracy.
• Experience with database management and accuracy.
• Excellent customer service and strong communication skills.
• Organizational skills with attention to detail.
• Ability to work with a diverse population and community partners.
• Availability for day and evening shifts; unrestricted US work authorization.

Responsibilities

• Serve as primary point of contact at the Front Desk of the Adult Education Center in Hyannis.
• Answer phone calls, greet visitors, and direct inquiries to appropriate offices.
• Assist with copying, mailings, folders, and test materials.
• Help students with enrollment applications and related tasks.

Skills

Customer service

Microsoft Office

Database management

Organizational skills

Communication skills

Attention to detail

Multicultural awareness

Flexibility

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About Cape Cod Community College:

Cape Cod CommunityCollege is a place of personal discovery, enrichment, andprofessional development for those just beginning the quest and forthose at many points along the path of higher education throughoutlife. It is a caring, comprehensive institution that belongs to thepeople it serves and responds to their individual and communityneeds. Students attending Cape Cod Community College are strivingfor personal excellence, and are finding it, day after day.Graduates of the College can be found in all levels of privatebusiness, the professions, and public service, and they excel atwhat they do.

For students seeking to lay a foundation for further study, thereis no better place to begin than at Cape Cod Community College. Intoday's highly competitive market place, the well prepared transferstudent is the most aggressively recruited person in highereducation. For many Cape Cod Community College graduates, thatAssociate Degree opens the door to institutions that were just notan option after high school. And, when you consider the savings inthe overall cost of a four-year degree at either a public or aprivate university, starting at Cape Cod Community College becomesan incredible bargain that blends quality with unmatchedvalue.

The students' education is the first priority at Cape Cod CommunityCollege. As a learning-centered community, we value thecontributions of a diverse population, welcome open inquiry, andpromote mutual respect. The College offers a strong educationalfoundation of critical and creative thinking, communicationcompetency, and a global, multicultural perspective that preparesstudents for life and work in the 21st century. Our liberal arts,sciences, and career programs provide educational pathways thatserve the varied social, economic, and demographic characteristicsof our community with a distinctive focus on sustainability. Wehonor our past, celebrate our present and imagine our future.

Job Description:

GENERAL STATEMENT OF RESPONSIBILITIES: The Front Desk Receptionist serves as a primary point ofcommunication at the front desk of the Adult Education Center (AEC)in Hyannis. The Adult Education Center (AEC) provides no-costeducation services on Cape Cod and the Islands to individuals 16years of age or older, with remote high school equivalency prepclasses and in person English as a Second language classes. Inaddition, the Center for Community and Professional Education(CCAPE) provides a multitude of educational resources catering toindividuals, businesses and organizations.

The Front Desk Receptionist will assist in the effective operationof the front desk in a busy academic environment answering thephone and directing calls to the appropriate offices, greetingstudents, staff, and the public, and directing them to theirdestination. Additional responsibilities will include but not belimited to copying, preparing mailings, folders, test materials,etc., and assisting students with applications forenrollment.

Requirements:

MINIMUM QUALIFICATIONS

1. High School Diploma.
2. Two years of full-time or equivalent part-time experience asoffice receptionist or in customer service.
3. Familiarity with security procedures in an academicenvironment.
4. One year of experience that includes frequent use of basiccomputer skills using Microsoft Office with a high degree ofaccuracy.
5. Experience with database management with a high degree ofaccuracy.
6. Excellent customer service skills.
7. High level of organizational and communication skills.
8. Demonstrated attention to detail.
9. Enthusiasm for working effectively in a global, multiculturalacademic setting with a diverse population of students,administrators, and faculty, as well as the public and localbusiness organizations.
10. Ability to produce work using strong problem-solving skills andan ability to prioritize projects to meet deadlines.
11. Must be available for day and evening shifts.
12. Flexibility to occasionally alter schedule when coverage isneeded.
13. Unrestricted authorization to work in the United States.

ADDITIONAL PREFERRED QUALIFICATION:

Bilingual language skills (reading, writing, listening &speaking) preferably in Portuguese and/or Spanish andEnglish.

Additional Information:

COMPENSATION

$20.00 per hour, up to 18 hours per week. Part-time, non-benefitted. Non-Unit position, year-round.

APPLICATION DEADLINE:

Immediate need; applications reviewedupon receipt.

Please visit our website at www.capecod.edu for information onCape Cod Community College.

Equivalency Statement

Applicants who do not meet the qualifications as noted above areencouraged to upload a separate statement to define precisely howtheir background and experience have prepared them with theequivalent combination of education, training, and experiencerequired for the responsibilities of this position.

Cape Cod Community College is an affirmative action/equalopportunity employer and does not discriminate on the basis ofrace, color, national origin, sex, disability, religion, age,veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IXof the Educational Amendments of 1972, the Americans withDisabilities Act of 1990, Section 504 of the Rehabilitation Act of1973, Title VII of the Civil Rights Act of 1964, and otherapplicable statutes and College policies. The College prohibitssexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation orsexual violence shall be referred to the College's Affir...

This appointment is subject to the FY2027 budgetappropriations.

Appointment subject to SORI (Sex Offender RegistryInformation), publicly accessible Massachusetts CORI (CriminalOffender Record Information) and national backgroundchecks.

The College cannot consider applicants who do not have theability to work in the United States without assistance from theemployer.