Front Desk/Receptionist

Goshen Medical Center; Town of Southport (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goshen Medical Center is seeking a front desk receptionist to greet patients, verify insurance, collect fees, and manage patient traffic. Responsibilities include phone triaage, scheduling, and ensuring accurate records at check-in/out.

The role requires organization, attentiveness to patient needs, and the ability to handle multiple tasks in a friendly, professional manner. Training provided to maintain GMC policies and procedures.

Qualifications

• Associate degree in office assistant/medical assistant preferred.
• Career Readiness Certificate.
• Proficient in Windows-based programs, spreadsheets, word processing and scheduling programs.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system; verify insurance and demographics.
• Process office visit charges and patient payment transactions according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments; review schedule for accuracy and confirm insurance status.

Skills

Windows-based computer skills

Spreadsheet proficiency

Word processing

Scheduling software

Patient communication

Education

Associate degree in office/medical assistant preferred

Job description

• Associate degree in office assistant/medical assistant preferred
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
• Ability to address patient concerns/questions in a positive proactive manner
• Ability to handle multiple tasks in a professional, organized, and friendly manner
• Career Readiness Certificate

RESPONSIBILITIES:

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet