Front Desk/Receptionist

Goshen Medical Center; Rosewood (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Goshen Medical Center is seeking a friendly front desk/medical office assistant to support daily patient flow and billing activities. You will greet patients, verify insurance, collect fees, and manage check-in/out processes with accurate data entry and courteous service.

The role requires an associate degree of office/medical assisting and proficiency with Windows-based programs and scheduling software. A Career Readiness Certificate is a plus, and you will work closely with the site team to

Qualifications

• Associate degree preferred for front desk/medical assistant role
• Proficient with Windows-based programs and MS Office
• Strong patient service and communication skills
• Career Readiness Certificate is a plus

Responsibilities

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system; verify insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments; review schedule for accuracy and confirm insurance status
• Manage new patient requests; set up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible
• Maintain cleanliness and organization of front desk and the office supply cabinet

Skills

Patient communication

Multitasking

Customer service

Education

Associate degree in office/medical assisting

Career Readiness Certificate

Tools

Windows Office

Scheduling software

Job description

• Associate degree in office assistant/medical assistant preferred
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
• Ability to address patient concerns/questions in a positive proactive manner
• Ability to handle multiple tasks in a professional, organized, and friendly manner
• Career Readiness Certificate

RESPONSIBILITIES

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet