Front Desk/Receptionist

Goshen Medical Center; Handley Acres (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Goshen Medical Center seeks an organized receptionist/medical office assistant to support daily patient flow and administrative tasks. The role involves answering phones, greeting patients, verifying insurance, and processing charges with attention to accuracy and timeliness.

The successful candidate will manage appointment preparation, complete end-of-day reports, and maintain a clean, orderly front desk and filing systems within the GMC policy framework.

Qualifications

• Proficiency in Windows-based computer programs, spreadsheets, word processing, and scheduling software.
• Ability to address patient concerns in a positive, proactive manner.
• Ability to handle multiple tasks in a professional, organized, and friendly manner.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system; verify insurance and demographic information.
• Process office visit charges and patient payment transactions according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments; review schedule for accuracy and confirm insurance status.
• Manage new patient requests; set-up new patient packets and charts.
• Maintain computer chart accuracy and update information promptly.
• Maintain front desk and office supply cabinet organization.

Skills

Windows-based software

Scheduling programs

Education

Associate degree in office assistant/medical assistant

Career Readiness Certificate

Job description

• Associate degree in office assistant/medical assistant preferred


• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs


• Ability to address patient concerns/questions in a positive proactive manner


• Ability to handle multiple tasks in a professional, organized, and friendly manner


• Career Readiness Certificate

RESPONSIBILITIES:

• Answer phones; take messages and route to appropriate personnel


• Unlock front door and receptionist window at required times


• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider


• Check patient in and out on computer system. This includes verification of insurance and demographic information


• Process office visit charges and patient payment transactions in a timely manner according to GMC policy


• Complete End-Of-Day reports and reconcile patient accounts with Site leader


• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available


• Manage new patient requests. Set-up new patient packets and charts


• Maintain computer chart accuracy the information as soon as possible.


• Maintain cleanliness and organization of front desk and the office supply cabinet