Front Desk/Receptionist

Goshen Medical Center; Mount Olive (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Goshen Medical Center in Mount Olive, NC seeks a friendly medical office assistant to support front desk operations. You will greet patients, verify insurance, collect fees, and ensure smooth check-in/out processes.

The role requires multitasking across scheduling, billing, and patient communications with strong attention to detail. The ideal candidate demonstrates professional, proactive patient service, proficient computer skills, and the ability to maintain organized records and a clean

Qualifications

• Associate degree in office assistant/medical assistant preferred.
• Proficient in Windows-based programs, spreadsheets and scheduling software.
• Ability to address patient concerns in a positive proactive manner.
• Ability to handle multiple tasks in a professional, organized and friendly manner.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system; verify insurance and demographic information.
• Process office visit charges and patient payment transactions according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments; review schedule for accuracy and confirm insurance status.
• Set-up new patient packets and charts for new requests.
• Maintain computer chart accuracy of information as soon as possible.
• Maintain cleanliness and organization of front desk and office supply cabinet.

Skills

Computer literacy

Interpersonal skills

Scheduling programs

Multitasking

Education

Associate degree in office assistant/medical assistant preferred

Career Readiness Certificate

Tools

Windows-based software

Spreadsheets

Word processing

Job description

• Associate degree in office assistant/medical assistant preferred


• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs


• Ability to address patient concerns/questions in a positive proactive manner


• Ability to handle multiple tasks in a professional, organized, and friendly manner


• Career Readiness Certificate

RESPONSIBILITIES:

• Answer phones; take messages and route to appropriate personnel


• Unlock front door and receptionist window at required times


• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider


• Check patient in and out on computer system. This includes verification of insurance and demographic information


• Process office visit charges and patient payment transactions in a timely manner according to GMC policy


• Complete End-Of-Day reports and reconcile patient accounts with Site leader


• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available


• Manage new patient requests. Set-up new patient packets and charts


• Maintain computer chart accuracy the information as soon as possible.


• Maintain cleanliness and organization of front desk and the office supply cabinet