Front Desk/Receptionist

Goshen Medical Center; Rockingham (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Goshen Medical Center is seeking a friendly front desk/medical office assistant in Rockingham, NC. You will greet patients, verify insurance, collect fees, and route calls, while supporting billing and scheduling tasks.

Responsibilities include patient check-in/out, processing charges, end-of-day reconciliation, preparing for the next day, and maintaining accurate charts and a tidy front desk. This role emphasizes professionalism and patient-centered service.

Qualifications

• Associate degree preferred in office or medical assisting.
• Proficient with Windows-based programs, spreadsheets, word processing and scheduling software.
• Ability to address patient concerns in a positive, proactive manner.
• Ability to handle multiple tasks in a professional, organized and friendly way.
• Career Readiness Certificate.

Responsibilities

• Answer phones, take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before provider visit.
• Check patient in/out in the computer system and verify insurance and demographics.
• Process office visit charges and patient payments according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with site leader.
• Prepare for next day's appointments and review schedule for accuracy; confirm insurance status.
• Set up new patient packets and charts; manage new patient requests.
• Maintain computer chart accuracy and ensure prompt updates.
• Keep front desk and office supply cabinet clean and organized.

Skills

Windows-based computer skills

Customer service

Multitasking

Scheduling programs

Word processing

Spreadsheets

Education

Associate degree in office assistant/medical assistant

Tools

Windows-based software

Scheduling programs

Spreadsheets

Word processing

Job description

• Associate degree in office assistant/medical assistant preferred
• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs
• Ability to address patient concerns/questions in a positive proactive manner
• Ability to handle multiple tasks in a professional, organized, and friendly manner
• Career Readiness Certificate

RESPONSIBILITIES

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet