Front Desk Receptionist

Family Eye Physicians; Oak Lawn (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Family Eye Physicians is looking for a Front Desk team member in Oak Lawn, Illinois. The ideal candidate will provide exceptional customer service by welcoming patients, managing appointment schedules, and handling administrative tasks. Fluency in English and another language such as Spanish, Polish, or Arabic is highly preferred. Candidates should possess strong organizational skills, empathy, and the ability to manage multiple tasks under pressure. This role requires travel to our nearby offices when necessary.

Qualifications

• Ability to communicate effectively across all levels.
• Strong desire to learn new skills and grow with the company.
• Effective time management abilities are essential.

Responsibilities

• Welcome patients and visitors and help them feel comfortable.
• Track patients in the reception area and communicate with them.
• Schedule, reschedule, and cancel appointments as necessary.
• Total daily charges and post payments in the computer.
• Check-out all patients and provide clarification of doctor’s instructions.

Skills

Excellent customer service skills

Strong listening and verbal communication skills

Bilingual. Fluent in English and Spanish, Polish or Arabic

Strong organizational skills and attention to detail

Effective time management abilities

Ability to communicate effectively across all levels

Accurate data entry

Basic math skills

Ability to work as a team member

Empathetic personality

Composure under pressure

Management of multiple tasks simultaneously

Job description

Responsibilities

• Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to
• Track patients in the reception area and communicate with them, as needed.
• General administrative and computer work
• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments
• Enters all new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Total daily charges; add to any balance; give receipt; post payments in computer
• Reconciles cash receipts daily; prepares daily report
• Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions.

Details

• Department: Front Desk
• Reports to: Front Desk Manager

Skills/Abilities

• Excellent customer service skills.
• Strong listening and verbal communication skills
• Impeccable customer service with a patient focus
• Ability to communicate effectively across all levels
• Strong organizational skills and attention to detail
• Effective time management abilities are essential
• Strong desire to learn new skills and grow with the company
• Bilingual. Fluent in English and Spanish, Polish or Arabic
• Accurate data entry.
• Basic math skills
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.
• Travel requirement: able to travel within 3 of our offices. Two are located in Oak Lawn and occasionally travel to Orland Park office. (Main locations will be in Oak Lawn)