Front Desk Receptionist

Vein and Vascular Institute; Voorhees Township (NJ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free uniforms

Paid time off

Job summary

Vein and Vascular Institute in Voorhees Township, NJ is seeking a Front Desk Medical Receptionist to greet patients, manage calls, and handle front-office tasks in a fast-paced clinical setting. The role includes scheduling, verifying insurance, collecting patient information, and maintaining EMR accuracy, while delivering courteous service and maintaining confidentiality.

Travel to satellite offices weekly is required, and a professional, energetic team player with a high school diploma is

Qualifications

• Minimum 1 year medical office front desk clerical experience.
• Driver's license required.

Responsibilities

• Schedule and manage new, recall, and confirmed appointments; monitor no-shows.
• Answer multi-line phone system, take messages, screen calls, with a friendly tone.
• Greet patients/visitors, verify daily schedule, obtain documentation.
• Collect and verify patient information; scan insurance IDs; prep EMR charts.
• Handle front desk finances: collect balances, reconcile transactions, batch credit cards.
• Verify insurance eligibility and retrieve referrals/test results from other offices.
• Travel weekly to satellite offices.
• Maintain waiting room; address complaints with supervisor.
• Uphold HIPAA and OSHA confidentiality.
• Promote the practice in a positive manner.
• Perform other duties as assigned.

Skills

Polite attitude

Excellent communication

Telephone etiquette

Data entry

Math aptitude

Multi-tasking

Time management

Team player

Medical insurance understanding

Education

High school diploma or equivalent

Job description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off

Front Desk Medical Receptionist

Responsible for greeting incoming patients and visitors, answering busy phone system, filing, perform data entry and complete other various front office duties in a fast paced, customer-oriented, clinical environment in accordance with practice guidelines.

Responsibilities

• Schedule new patients for appointments, recall appointments, confirm scheduled appointments and monitor ‘no-show’ appointments in an efficient and productive manner
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person, and retrieve calls from answering service. Always be conscious of having a pleasant phone voice and an upbeat attitude with all patients – patients are our priority.
• Greet and identify patients and visitors with a smile as they enter the office in reference to the daily schedule and obtain all required documentation
• Provide and collect all necessary patient information and documentation. Request and/or scan appropriate insurance cards and identification cards. Review all forms for completion and refer patients to the website for remote access to forms. Verify that all consent forms are signed, dated and witnessed appropriately prior to procedures. Provide patients with separate document to collect email addresses for email blasts. Enter all patient demographics in EMR accurately, prepare charts and monitor daily patient flow with a team-oriented attitude
• Daily financial responsibilities include collecting applicable outstanding balances or new payments, reconciling front desk financial transactions with a high degree of accuracy, and batching out credit card machine
• Verify insurance eligibility, retrieve referrals and/or test results from other physician offices and facilities for physician and ultra-sonographer
• Travel to satellite offices weekly
• Maintain a neat and organized waiting room and escape any patient complaints to supervisor
• Maintain strict confidentiality and adherence to HIPAA and OSHA guidelines
• Promote practice in a positive manner
• Perform other related duties as assigned*

Skills

• Polite, upbeat, and professional attitude when dealing with patients and co-workers
• Excellent oral and written communication skills
• Telephone Etiquette
• Proficient data entry skills
• Math Aptitude
• Ability to multi-task seamlessly
• Good time management skills
• Must be energetic and a team player
• Must have an understanding of medical insurance; including practice participation and member benefits

Education

• High School Diploma or Equivalent Required

Experience

• Only candidates with a minimum of one year medical office front desk clerical experience will be considered.

Experience:

• Medical receptionist: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

License/Certification:

• Driver's License (Required)