Front Desk/Receptionist

Unividamedicalcenters; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Unividamedicalcenters is seeking a dedicated receptionist in Miami, Florida to welcome patients and handle inquiries. Responsibilities include scheduling appointments, maintaining patient records, and ensuring confidentiality. The ideal candidate will have a high school diploma or GED, basic computer knowledge, and strong customer service skills. Attention to detail, telephone skills, and the ability to multitask are essential. This role contributes crucially to our patient care and service excellence.

Qualifications

• High school diploma or GED required.
• Basic computer knowledge.
• Excellent customer service and professionalism.

Responsibilities

• Welcome patients and visitors in person or via telephone.
• Serve patients by greeting and helping them, scheduling appointments.
• Maintain confidentiality of medical, personal, and financial information.

Skills

Customer service

Attention to detail

Time management

Multi-tasking

Telephone skills

Scheduling skills

Education

High school diploma or GED

Job description

• Welcome patients and visitors in person or via telephone, responding and guiding on all inquiries
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding providers of services timeframe
• Comforts patients by anticipating patient’s anxieties, answering patient’s questions, and maintaining the reception area
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient records by obtaining, recording and updating personal information and demographics
• Helps patients in distress by responding to their needs
• Protect patient’s rights by maintaining confidentiality of medical, personal and financial information
• Perform other duties and functions as requested by supervisor or manager

Qualifications, Skills, and Education Requirements

• High school diploma or GED required
• Basic computer knowledge
• Excellent customer service and professionalism
• Attention to detail and quality focus
• Telephone and scheduling skills
• Time management
• Multi-tasking