Front Desk Receptionist

Family Eye Physicians; Oakbrook Terrace (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

Family Eye Physicians in Oakbrook Terrace, IL seeks a Front Desk receptionist to welcome patients, handle scheduling, collect information, and perform basic administrative tasks. The role requires accurate data entry, strong customer service, and the ability to communicate effectively with patients in a bilingual environment.

The position involves coordinating appointments, updating patient records, processing payments, and ensuring patients understand their care instructions.

Qualifications

• Excellent customer service and communication skills.
• Ability to gather and verify patient information accurately.
• Bilingual capability (English + another language) preferred.

Responsibilities

• Welcome patients and visitors and help them feel comfortable.
• Track patients in the reception area and communicate as needed.
• Perform general administrative and computer work.
• Collect or update patient information including demographics and insurance details; collect forms and payments.
• Enter new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments.
• Update patient recalls as necessary.
• Process daily charges, receipts, and postings; reconcile cash receipts daily.
• Check-out patients and provide instructions and clarify the doctor’s instructions.

Skills

Customer service

Verbal communication

Bilingual

Data entry

Attention to detail

Teamwork

Time management

Empathy

Job description

Job Title: Front Desk

Department: Front Desk

Reports to: Front Desk Manager

Job Duties

• Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to
• Track patients in the reception area and communicate with them, as needed.
• General administrative and computer work
• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments
• Enters all new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Total daily charges; add to any balance; give receipt; post payments in computer
• Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions.

Responsibilities

• Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to
• Track patients in the reception area and communicate with them, as needed.
• General administrative and computer work
• Collect or update patient information including demographics and insurance information; collect completed patient forms and payments
• Enters all new patient demographic information into the computer.
• Schedule, reschedule, and cancel appointments as necessary.
• Update patient recalls as necessary.
• Total daily charges; add to any balance; give receipt; post payments in computer
• Reconciles cash receipts daily; prepares daily report
• Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions.

Skills/Abilities

• Excellent customer service skills.
• Strong listening and verbal communication skills
• Impeccable customer service with a patient focus
• Ability to communicate effectively across all levels
• Strong organizational skills and attention to detail
• Effective time management abilities are essential
• Strong desire to learn new skills and grow with the company
• Bilingual. Fluent in English and Spanish, Polish or Arabic
• Accurate data entry.
• Basic math skills
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.