Front Desk Receptionist

Minnesota Women's Care; Maplewood (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Minnesota Women's Care in Maplewood, MN, is looking for a friendly front desk receptionist to greet patients, manage check-in/check-out, and maintain a warm, organized lobby.

You will collect demographics and insurance details, post payments, answer calls, schedule follow-ups, scan documents, and ensure accurate charting in a fast-paced medical office. Excellent communication and time management are essential.

Qualifications

• High school diploma or GED is required.
• 1 year of medical office experience is a plus.
• Strong documentation and communication skills.

Responsibilities

• Maintain a warm, welcoming front desk environment.
• Greet patients and manage check-in/check-out experience.
• Collect demographics, registration, and insurance information.
• Process payments, copays, and retail products.
• Answer calls and help reduce call-backlog.
• Schedule follow-ups and coordinate patient communications.
• Scan and upload medical documents to charts.
• Perform day-end reconciliations and closing tasks.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or GED

Job description

Description

Reception Responsibilities

• Maintains a warm, welcoming, and aesthetically pleasing atmosphere.
• Welcome each patient with a warm and friendly greeting.
• Provides excellent patient experience from time of check-in to check-out.
• Obtain accurate patient demographic information, patient registration, and insurance information.
• Maintain insurance email box, and transfer information to patient’s record as they are received.
• Secure and post payments for patient visits, including copay, retail products, and cash pay services.
• Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients.
• Create claims for self-pay services and products.
• Schedules patients follow up appointments as needed.
• Assist patients with general questions and provide them with accurate information upon request.
• Accurately receive and deliver messages.
• Accepts and signs for packages as needed.
• Ensure that medical documents are scanned and uploaded to patient’s charts in a timely manner.
• Reconciles payments at the end of day, performs other closing duties, as necessary.
• Performs tasks on the open/close checklist that is provided at each clinic.
• The ability to be flexible with opening and closing schedule to ensure coverage for the front desk.
• Performs other administrative related duties as assigned or requested.

Teamwork and Development

• Demonstrates the ability to be proactive, supportive, and collaborative.
• Share knowledge, promote positivity, and take personal responsibility for your professional development.
• Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
• Provide outstanding communication, documentation, education, and care to all patients.
• Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
• Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.

Requirements

• High school diploma or GED
• 1 year of experience in a Medical Office setting a plus
• Strong documentation skills.
• Excellent written and oral communication skills.
• Strong customer service skills.
• Punctuality and adherence to schedule is a must.
• Excellent problem solving and time management skills.
• Excellent telephone skills and etiquette.
• Ability to work at a computer for extended periods of time.
• Ability to thrive in a fast-paced work environment.
• Strong organizational skills and attention to detail
• Ability to handle confidential and sensitive information.
• Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.