Front Desk Receptionist

CloseKnit MSO; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

CloseKnit MSO in Washington, DC seeks a friendly Front Desk Receptionist to greet patients, manage check-in and check-out, and coordinate with clinical staff to maintain smooth patient flow.

You will handle phone inquiries, schedule appointments, assist with data entry and insurance verification, and ensure HIPAA compliance. This role requires strong communication, organization, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required; healthcare admin certification a plus.
• Experience in receptionist/administrative role, preferably in healthcare.
• Strong communication and interpersonal skills with diverse populations.
• Familiar with office equipment and EHR systems.
• Excellent organization and ability to multitask when assisting patients.

Responsibilities

• Greet patients and visitors, providing a friendly first impression.
• Assist with check-in/check-out, collecting and processing information accurately.
• Manage appointment scheduling, rescheduling, and confirmations.
• Answer calls, provide information, and direct inquiries to staff.
• Perform data entry and maintain patient records; support billing/insurance verification.
• Maintain a clean, organized front desk and waiting area.
• Ensure HIPAA compliance and confidentiality at all times.
• Collaborate with team to resolve scheduling conflicts and improve patient experience.

Skills

Excellent communication skills

Interpersonal skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR) systems

Job description

Description

Position Schedule

The schedule for this position is Monday - Friday 7:30 AM - 4:30 PM.

Requirements

Key Responsibilities:

Patient Interaction:

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling:

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone and Communication Management:

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support:

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization:

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality:

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution:

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.