Front Desk Receptionist

LIBERTY DOCTORS LLC; North Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Liberty Doctors LLC in North Charleston, SC seeks a friendly receptionist to manage front-desk operations, schedule appointments, verify patient information, and assist with daily office duties. You will communicate clearly with patients, coordinate with the medical team, and uphold HIPAA guidelines.

Ideal candidates have a high school diploma, strong customer service skills, and experience with multi-line phone systems.

Qualifications

• High school diploma or equivalent required.
• Word processing, data entry, telephone and computer experience preferred.
• Demonstrated ability to work independently and as a team player.
• Tactfulness and soft-spoken demeanor.
• Ability to answer the telephone politely using a multi-line phone system.
• Willingness to adapt to change and be a self-starter.

Responsibilities

• Answer incoming calls to the practice.
• Schedule appointments for existing and new patients.
• Recognize and register patients.
• Verify current informational status.
• Check all insurance for accuracy; make necessary phone calls.
• Direct calls to appropriate parties.
• Knowledge of medical terminology.
• Explain office policies to patients as needed.
• Maintain a clean and orderly reception/waiting area and work area.
• Follow HIPAA regulations and OSHA rules.
• Maintain confidentiality.

Skills

Customer service

Phone etiquette

Teamwork

Attention to detail

Communication skills

Self-motivation

Adaptability

English proficiency

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Description

About Us: Our mission and primary focus is the well-being and overall health of our patients. We are passionate about educating our patients on living a healthy lifestyle. We take pride in providing our patients with excellent care and customer service. We also strive to employ dedicated professionals by offering constant support and a positive team environment.

Reports to

Office Manager

Duties and Responsibilities

This list may not include all of the duties assigned and may be updated intermittently to accommodate miscellaneous duties as assigned.

• Answer incoming calls to the practice
• Schedule appointments for existing and new patients
• Recognize and register patients.
• Verify current informational status.
• Check all insurance for accuracy, make necessary phone calls.
• Direct all calls to appropriate parties.
• Knowledge of medical terminology.
• Explain office policies to patients as needed.
• Maintain a clean or orderly reception/waiting room and work area..
• Follow HIPAA regulations.
• Follow OSHA rules and regulations.
• Maintain strictest confidentiality.

Requirements

Qualifications and Skills

• High school diploma or equivalent
• Word processing, data entry, telephone and computer experience
• Demonstrated ability to work independently and as a team player.
• Tactfulness\soft spoken.
• Skills in answering the telephone in a pleasant, helpful manner using a multi-line phone system.
• Demonstrate willingness to adapt to change.
• Must be a self-starter and dependable.
• Able to prioritize workload while remaining flexible.
• Customer service experience.
• Able to speak/write English clearly and make self-understood.
• Good verbal and written communication skills
• Correct grammar, spelling skills, and legible writing.
• Able to read, understand, and follow oral and written instructions.
• Demonstrate compassion and caring in dealing with others.
• Confident positive manner and appearance.
• Correctable vision and hearing within normal range.