Front Desk Receptionist

KCKHA; Kansas City, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Kansas City Kansas Housing Authority (KCKHA) is seeking a Front Desk Receptionist in the Resident Selection & Housing Choice Voucher Department. The role is often the first contact for residents, applicants, landlords, and the public, providing professional customer service and handling general inquiries.

The position supports department staff, answers phones, greets visitors, manages documents and mail, and upholds confidentiality with diverse individuals.

Qualifications

• Strong communication and organizational skills required.
• Professional and courteous customer service experience preferred.
• Ability to handle confidential information and interact with diverse populations.

Responsibilities

• Greet visitors and answer inquiries in a courteous manner.
• Answer and direct phone calls; route documents and mail.
• Provide administrative support to the Resident Selection and HCV departments.

Job description

FRONT DESK RECEPTIONIST (Resident Selection & Housing Choice Voucher Department)

The Front Desk Receptionist serves as the first point of contact for residents, applicants, participants, landlords, and members of the public seeking assistance from the Resident Selection and Housing Choice Voucher (HCV) Departments. This position provides professional and courteous customer service, answers and directs telephone calls, greets visitors, assists with general inquiries, receives and distributes documents, sorts and distributes mail, and provides administrative support to department staff. The position requires excellent communication and organizational skills, professionalism, confidentiality, and the ability to work effectively with individuals from diverse backgrounds.