Front Desk Receptionist

nTech Workforce; Holtwood (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

nTech Workforce is seeking a Receptionist for the Visitor Center in Holtwood, PA. This front-line role handles visitors and callers, supports public engagement, and contributes to recreational programming while providing essential administrative support.

The ideal candidate will have a High School Diploma or GED, at least one year in reception or customer service, and strong MS Office 365 skills to create materials and manage records.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of receptionist or customer service experience.
• Proficiency with Microsoft Office 365 applications.

Responsibilities

• Serve as primary point of contact for visitors and callers.
• Route calls and emails efficiently.
• Maintain logs of calls using Excel.
• Greet visitors and provide directions.
• Keep reception and display areas clean and organized.
• Assist with typing and data entry tasks.
• Support staff with filing and copying documents.
• Create promotional materials (ads, flyers, PowerPoint) and yard signs.
• Support Licensing and Recreation events and logistics.

Skills

Typing & data entry

Verbal & written communication

Customer service

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office 365

Outlook

Excel

PowerPoint

Word

Teams

ShareFile

Job description

The office is located in Holtwood, PA.

Overview

Our client is seeking a Receptionist. This pivotal role is the first impression for all visitors and callers, acting as a key liaison to support the daily operations of a prominent Visitor Center. The ideal candidate will be instrumental in public engagement, providing administrative support, and contributing to the success of recreational programming. The position offers an excellent opportunity to utilize organizational and communication skills in a dynamic public-facing environment, with potential assignments at a secondary Visitor Center as needed.

Responsibilities

• Serve as the primary point of contact for visitors and callers at the Visitor Center.
• Answer and efficiently route telephone calls and emails.
• Maintain a detailed log of all incoming and outgoing calls using Microsoft Excel.
• Greet and assist all visitors, addressing their inquiries and providing clear directions.
• Ensure the reception, lobby, and all display areas are clean and organized.
• Perform typing and accurate data entry tasks.
• Support staff with filing and copying of both electronic and hardcopy documents.
• Design and create various promotional and informational materials, including ads, flyers, PowerPoint presentations, yard signs, and logbooks.
• Provide support to the Licensing and Recreation Department for public events and contests.
• Coordinate closely with staff members on logistics for events and essential visitor services.

Required Skills & Experience

• High School Diploma or GED.
• At least one (1) year of experience in a receptionist or customer service role.
• Proficiency with Microsoft Office 365, including Outlook, Excel, PowerPoint, Word, Teams, and ShareFile.
• Proficiency in typing and data entry.
• Strong verbal and written communication skills.
• Ability to work effectively both independently and as a collaborative part of a team.