Front Desk Receptionist

ATI Physical Therapy; Greenville (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

ATI Physical Therapy is seeking a Front Desk Receptionist to create a positive in-clinic experience for patients and visitors in Greenville.

You will handle scheduling, intake, co-pays, and light clerical tasks to ensure smooth patient flow and accurate record-keeping. This role emphasizes strong customer service and teamwork in a busy outpatient setting.

Qualifications

• Required: High School Diploma.
• Preferred: Associate's degree in Healthcare or related field.
• No prior experience required.
• Outpatient medical setting experience preferred (physical therapy preferred).

Responsibilities

• Greet and welcome patients, physicians, and visitors on arrival.
• Manage scheduling, intake, and check-in; assist with insurance questions.
• Collect patient co-pays and process payments.
• Make outbound calls to schedule new and existing patients.
• Answer inbound calls with the Access Management Team to schedule care.
• Perform clerical duties such as filing, photocopying, transcribing, and faxing.
• Keep the reception area tidy and presentable.

Skills

Customer service

Interpersonal skills

Verbal communication

Microsoft Office

Education

High School Diploma

Associate's degree (Healthcare or related)

Tools

Office equipment (fax, printer)

Microsoft Office Suite

Job description

Overview

The Front Desk Receptionist is responsible for the in-clinic customer service experience. The Front Desk Receptionist will greet, assist, and provide direction and information for patients, physicians, and other clinic visitors. The Front Desk Receptionist will also be responsible for point of service collection, patient paperwork and intake, and patient scheduling.

Responsibilities

• Greet and welcome patients, physicians, and other visitors when they arrive
• Manage and facilitate patient scheduling, intake, and check-in processes, including answering general patient insurance and benefits questions
• Collect patient co-pays
• Make outbound phone calls to assist with scheduling of new and existing patients to allow for access to care
• Answer inbound calls from the Access Management Team and partner to get patients scheduled to assist with patient plan of care adherence
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Ensure reception area is tidy and presentable

Qualifications

Minimum Education

• Required: High School Diploma
• Preferred: Associate's degree in a related field such as Healthcare or core sciences

Minimum Experience

• Required: None
• Preferred: Previous experience in an outpatient medical setting, physical therapy preferred

Knowledge Skills and Abilities

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Hands-on experience with office equipment (e.g. computers, fax machines and printers)
• Proficient in Microsoft Office Suite (Outlook, Word, etc)

Virtual Employee?

No

Location/Org Data : Dept Number

5132